People & Culture Manager - InterContinental Grenada

About InterContinental Grenada:

Opening Q4 2026, this stunning resort will offer 120 thoughtfully designed guest rooms and suites, complemented by a collection of exceptional restaurants and bars, a world-class spa, state-of-the-art fitness center, and a striking pool and Beach Club. With panoramic views overlooking La Sagesse Bay, this resort will offer expansive indoor and outdoor meeting and event space, seamlessly combining sophisticated luxury with the island’s stunning natural beauty.

Location: Grenada. This position is not eligible for remote work.

JOB OVERVIEW:

Manage People & Culture programs such as recruiting/employment, compensation, benefits, worker’s compensation, employee relations, employee recognition programs and training for hotel employees.  Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture.  Maintain confidentiality to the extent possible in all P&C-related matters.

 DUTIES AND RESPONSIBILITIES:

• Identify, recruit, and make recommendations for hiring all candidates for all hotel positions.  Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. 
• Collect and maintain data from exit interviews.      Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports and etc., alert management and recommend courses of action. 
• Create programs and events to foster a positive work environment for all employees (e.g. pep rallies, all employee meetings, excitement committees, health fairs, etc.).  Support and administer the employee satisfaction survey in conjunction with the Corporate office.  Assist the General Manager and other department managers with developing action plans based on feedback. 
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.
• Support and administer an effective employee relations program.      Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution.   Consult regularly with Corporate Human Resources regarding serious matters or escalating issues.   Support and promote the Employee Resolution process.   
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.).  Conduct annual HR compliance/standards self-audit.  Communicate all company and hotel policies and procedures.       
• Facilitate effective training and development programs for employees.      In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives.  Coach managers to create and maintain a work environment with high morale and productivity.  Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Ensure worker’s compensation claims are properly documented and reported.      Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures. 
• Provide required documentation in response to unemployment claims.      Participate in unemployment hearings as needed.  Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented. 
• Work within the established Human Resources department budget. 

• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.

• Interact with outside contacts:

  • Candidates and applicants – discuss employment opportunities and conduct interviews

  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Outside counsel – to seek advice on various issues
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• May coordinate and administer locally developed specialized recognition programs.
• Perform other duties as assigned and may serve as “manager on duty” as required.

ACCOUNTABILITY:

This is the top, and typically only, People & Culture professional in a small to medium full service hotel employing generally 50-150 employees.  May supervise 1 full or part-time coordinator in a larger hotel. 

Qualifications and Requirements:

• 2 years of experience in Human Resources 

• Hotel experience is preferred

• Some college courses in Human Resources, Employment Law or related field preferred. 

• Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. 

• Professional HR designation (PHR, SPHR or other) preferred. 

• Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds

• Standing and moving around the facility 

• Use a keyboard to generate various work-related documents

• Handling objects, files, training materials and equipment, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.

• Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• May be required to work nights, weekends, and/or holidays

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

What We Offer

We'll reward all your hard work with great pay and benefits - in addition to career development, employee room discounts and great work culture. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

We are an equal opportunities employer.

About InterContinental Hotels & Resorts:

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. 

IHG Hotels & Resorts gives every team member what they need to belong, grow, and make a difference in a collaborative environment.