Part Time Front Desk Agent- IHG Army Hotels Hunter Army Airfield

About Us

Do you see yourself as a Part Time Front Desk Agent at IHG Army Hotels Hunter Army Airfield?  

This role has the overall responsibility to assist in operating the front desk 2-3 shifts per week as a Part Time Front Desk Agent at our Hunter Army Airfield, GA location. This person will primarily cover 3-11pm shifts, but may be needed to cover other shifts as well. Once trained, this person will be expected to work alone. Must have 1 year Hotel Front Desk experience to qualify.  A resume must be attached to your application in order to be considered for the position.

At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post. 

Your day to day

Key job duties and responsibilities for the Front Desk Agent include: 

• Be the warm welcome that kicks off a memorable guest experience. 
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
• Handle cash and credit transactions. 
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 
• Take pride in your appearance and place as a brand ambassador. 
• Always know what events and activities are on the day’s schedule.
• Respond appropriately to guest issues.  Make appropriate service recovery gestures in order to ensure total guest satisfaction. 
• Promote team work and quality service through daily communications and coordination with other departments. 

What we need from you

Requirements include a High School diploma or equivalent, plus one year hotel front desk experience. Experience with Opera PMS preferred but not required.  Must be comfortable with Microsoft Office Suite programs, such as Excel, and Acrobat Adobe Pro.  Some college preferred.  Must speak fluent English. Must be self-motivated and able to work without constant supervision.

This job requires ability to perform the following:

• Schedule flexibility based on business demand-night, weekend and holiday shifts are all part of the job.
• Due to access restrictions on the military installation, you must have your own reliable transportation to get to and from the hotel. There is currently no public transportation or ride share access to this location. 
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• This is a pet friendly hotel, interactions with dogs and/or cats may occur
• Ability to work all shifts, weekends, and holidays.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

What we offer

This position pays $16.23 per hour.  We will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.