PBX Attendant - Six Senses Amaala

As PBX Attendant, I fully comprehend the vision of Six Senses Amaala to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

duties and responsibilities will include:

• Responsible for the daily operation of the telephone operators during the shift and administrative work.
• Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
• Handle all long distance and local calls and relay message if required.
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• Assist in booking and taking requests for reservations for any resort outlets and Experiences requests.
• Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
• Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.
• Inform any defects of equipment or PBX system.
• Monitor weather forecast and reports any unusual weather conditions.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all resort facilities and activities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management.

Qualifications

To execute the position of PBX Attendant, I have the required qualifications minimum a hospitality diploma/degree, technical skills and experience in a similar or greater role in luxury hotels with proven results. 

• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms and hotel App for guest service.
• Fluent in English

The above is intended to provide an overview of the role and responsibilities for an PBX Attendant at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.