PA Manager 公共区域经理

• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务。
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
• Responsible for the cleanliness, orderliness, sanitary conditions and maintenance of all public area throughout the hotel under his / her jurisdiction.
指导并负责整个酒店的清洁卫生维修保养，并使PA工作井然有序的运行
• Inspect daily all Executive Offices. Food and Beverage outlets / restaurants, conference rooms, banquet halls, public restrooms and toilets, back of the house offices, shopping arcade, lobby and other areas of responsibility.
每日对餐厅、大堂、会议室、宴会厅、客用卫生间后区办公室、更衣室等区域的清洁情况，更衣室进行检查。
• Orient and train new employees. Conduct continuous training and retraining n and on-the –job training to subordinates according to approved systems and procedures.
培训新员工，并按酒店操作程序对新员工进行在岗培训和其他形式的再培训。
• Train staff on proper handing and use of equipment and cleaning supplies.
培训员工正确使用清洁剂和正确使用机器设备。
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
• Remind all PA cleaners daily to practice safe work habits.
督促并提醒所有PA员工安全工作。
• Record monthly, quarter, general cleaning schedules including carpet shampoo.
按照月度、季度、年度日常对清洁计划进行分类登记包括清洁地毯。
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
• Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
坚持就影响客房部工作的各种问题向行政管家进行汇报 。
• Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
与行政管家一起管理例行清扫活动，包括春季大清扫等。
• Closely monitor progress and maintenance work orders
密切关注维修进展状况。
• Ensure all public area staff aware of hotel emergency, safety and pest control procedures.
确保所有PA员工熟知酒店的各种紧急应对措施，和安全工作措施包括虫害控制的程序。

.Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills
• 具有良好写作技能
• Proficient in the use of Microsoft Office
• 熟练使用微软办公软件
• Problem solving, reasoning, motivating, organizational and training abilities
• 具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in managing teams
• 在管理队伍中有很强的领导技能

Qualifications –
学历
• Diploma in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历。

Experience –
经验
• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
• 最好拥有在相似规模酒店3年客房工作经验，包括的管理经验。
• Type and level of experience required may vary slightly based on size and complexity of operation