Overnight Supervisor, Front Desk - InterContinental San Francisco
Hotel Brand: InterContinental
Location: United States, California, San Francisco
Hotel: San Francisco (SFOHB), 888 Howard Street, 94103
Job number: 146654
A little bit about you day-to-day
This role has the overall responsibility in supervising the Front Office operations and in relieving the Night Audit function two nights per week.
Each day is different but mostly you will
- Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems safety and emergency procedures, etc.
- Assist with auditing procedures.
- Monitor performance and recommend corrective or disciplinary action.
- Alert management potentially serious issues.
- Up-Sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/security assigned bank.
What we need from you
Minimum of one year front office/guest relations experience, including some supervisory training/experience.
Degree in hospitality or related field is preferred.
Will be required to work overnight shifts, weekends, and holidays.
What we offer
The hourly pay range for this role is $35.00 to $38.00.
This position is eligible for bonus pay.
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
