Outlets Manager
Hotel Brand: Hotel Indigo
Location: United States, California, San Diego
Hotel: San Diego-Gaslamp Quarter (SANIS), 509 9th Avenue, 92101
Job number: 149395
As an Outlets Manager, you’ll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.
People
•Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
•Train colleagues to make sure they deliver with compliance and to the standards we expect
•Recommend or initiate any HR related actions where needed
Guest Experience
•Make sure all food and beverage equipment is in operational condition and regularly cleaned
•Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
•Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
Responsible Business
•Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programs and promotions
•Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
•Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
•Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
•Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Financial
•Monitor budget and control expenses with a focus on food, beverage and labour costs
•Drive promotions that deliver great dining experiences for guests at a good value
•Make sure credit and financial transactions are handled in a secure manner
Accountabilities
Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less.
What we need from you
•Some college and/or advanced training in food and beverage management
•2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
•Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
•Must speak local language
•Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
The salary range for this role is $70,000 to $85,0000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Who we are
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
