Order Taker – Six Senses Kanuhura

As Order Taker, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 

As Order Taker, I will assume full responsibility for the efficient operation in the following: 
•    Ensure that all guests are greeted courteously and attentively.
•    Fully conversant with all health and safety, fire and emergency procedures. 
•    Assist in the coordination of amenity deliveries and doorknob procedures.  
•    Answer outlet telephone courteously and efficiently as specified in department´s standards. Using the guests name as much as possible and always confirm order. 
•    Handles cashiering function, guest billing control as well as point of sale system and reporting.
•     Assist in the control of outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability. 
•    Be familiar with preparation, ingredients and presentation of menu offerings. 
•    Have a good knowledge and understanding of all outlet menus (food and wine) and F&B day to day activities and operational hours.  
•    Upsell all property facilities and activities.
•    Maintain a high standard of personal appearance, grooming and hygiene. 
•    Ensure the privacy of guests, partners and residential owners, and apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
•    Ensure all equipment of the department is kept clean and in good working condition. 
•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
•    Strictly adhere to LQA standards and guest comments. 

Qualifications
To execute the position of Order Taker, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    High school diploma or equivalent and at least 1-3 years restaurant experience in a full-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
•    Fluent in English; I understand that additional languages are preferred.
•    Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
•    Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a F&B Hostess at Six Senses Kanuhura It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kanuhura is an equal opportunity employer. This policy applies to all terms and conditions of employment.