Operations Manager (Pre-Opening) - Hotel Indigo Bangkok Thonglor
Hotel Brand: Hotel Indigo
Location: Thailand, Bangkok
Hotel: Bangkok Thonglor (BKKGO), 991 Sukhumvit Rd, Khwaeng Khlong Tan Nuea, Wattana, Krung Thep Maha Nakhon, 10110
Job number: 160278
Opening in late 2026, Hotel Indigo Bangkok Thonglor will be a 250-room lifestyle hotel located in one of Thailand’s most sought-after districts. Positioned along vibrant Sukhumvit Road with direct access to Thonglor BTS station, the hotel will sit in the heart of Thonglor – a dynamic neighbourhood renowned for its energy, creativity, and sophisticated mix of dining, nightlife, and retail.
Just 25 kilometres from Suvarnabhumi International Airport, the hotel will feature an all-day-dining Neighbourhood café, renowned across the Hotel Indigo brand, a destination rooftop bar, a swimming pool, and fitness centre. As part of IHG’s expanding Luxury & Lifestyle portfolio in Thailand, this exciting new opening represents a unique opportunity to be part of a flagship project from day one.
To ensure a smooth opening and beyond, we’re looking for an Operations Manager to lay the groundwork for successful operations from the outset, ensuring the hotel is ready to deliver high-quality services and guest experiences the moment it opens its doors. You’ll maximise financial returns, drive the development of people, create and maintain a unique guest experience, execute brand standards, and build awareness of hotel and brand in the local community.
A little taste of your day-to-day
Every day is different, but as part of the pre-opening team, you will play a key role in:
Support heads of department in the development of standard operating procedures (SOPs) for various departments including housekeeping, front office, engineering etc.
Establish relationships with suppliers and vendors to ensure timely delivery of goods and services needed for the hotel's operations.
Supporting the recruitment and training of staff members across different departments.
Oversee inventory stocking for various departments, ensuring that supplies are ordered and stocked appropriately for the opening.
Oversee the day-to-day operations and assignments of the hotel team, assisting the General Manager in the development and communication of departmental strategies and goals.
Assisting in budget planning and monitoring expenditures to ensure the pre-opening phase stays within budgetary constraints.
Implementing quality controls to ensure that all services and facilities meet the hotel's standards and guest expectations.
Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
Overseeing the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
Contributing to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels policies and procedures and regulatory requirements.
Taking the lead of hotel operations and hotel opening project management in the absence of the General Manager.
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, or Business Administration.
Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
Strong communication skills and passionate about developing your team.
Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
Fluent in English with a professional, responsible, and hands-on approach to work
Full working rights in Thailand – note this is a local package only.
What you can expect from us
Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, working with a talented and experienced General Manager and New Hotel Openings team, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Looking for an exciting career in hospitality? Join hospitality’s most exciting boutique lifestyle hotel brand, you’ll be part of IHG’s® family with 6,500+ hotels around the world.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
