Operations Manager (Chinese Restaurant) | InterContinental Halong Bay Resort

Restaurant & Bar Operations

1. Operations Management

Ensure full compliance with departmental standards & SOPs
Follow opening/closing and billing procedures
Conduct daily briefings (VIPs, promotions, upselling focus)
Personally engage and farewell at least 80% of guests
Maintain service quality, guest comfort, and outlet readiness at all times

2. Service Excellence

Deliver efficient and professional F&B service
Ensure staff execute:
Guest greeting, seating, and engagement
Accurate order taking and payment handling
Upselling food & beverage promotions
Cleanliness and quick table reset
Maintain high standards in food, beverage, and guest interaction

3. Bar & Beverage Management

Drive beverage sales through upselling and promotions
Ensure quality preparation of cocktails, coffee, tea, and wine service
Maintain bar operations including:
Stock control & requisition
Equipment and system operations
Compliance with alcohol regulations
Train staff on beverage knowledge and service standards

4. Guest Experience & Compliance

Ensure responsible alcohol service and legal compliance
Monitor guest satisfaction and handle complaints professionally
Build rapport with guests and understand preferences
Share guest feedback with Chef and F&B leadership

5. Team Leadership & Development

Motivate and guide team to deliver consistent service
Conduct training, briefings, and monthly team meetings
Support staff development and encourage feedback
Lead by example and maintain grooming standards

6. Business & Financial Performance

Drive revenue through promotions, upselling, and events
Manage costs (labor, beverage, stock) and forecasting
Monitor market trends and competitor activities
Optimize operations based on performance data

7. Administration & Coordination

Report operational issues and incidents promptly
Ensure sufficient equipment and supplies
Coordinate with Sales for new business opportunities
Support marketing activities and outlet promotions
Required Skills
Commitment & accountability
Growth mindset & willingness to learn
Proactive and guest-focused attitude
Strong product knowledge
Leadership & team collaboration
Consistency in service delivery
Qualifications & Experience
Diploma in Hospitality / F&B or related field
1–4 years of relevant experience (including supervisory role)
Key Metrics
Guest Satisfaction (Guest Love, GSI)
Loyalty Recognition & Enrollment
Revenue performance
Cost control & energy efficiency
Audit compliance (FSMS, HACCP, Forbes, Quality)
Employee Engagement