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Operations Manager

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2482x804-hoteloperationsmanagement
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Hotel Brand: Crowne Plaza Hotels & Resorts
Location: New Zealand, Queenstown

Hotel: Queenstown (ZQNBS), 93 Beach Street, 9300

Job number: 159120

About us

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team.

About the role

As Operations Manager, you will oversee day-to-day hotel operations across Front Office, Housekeeping, and Food & Beverage, ensuring service excellence, brand standards, safety, and operational efficiency.

This is a hands-on, senior leadership role with a direct impact on guest satisfaction, team engagement, and hotel performance.

What you'll be doing

  • Oversee Front Office, Housekeeping, and Food & Beverage operations, mentoring department leaders to deliver consistently excellent service.

  • Drive exceptional guest experiences, manage escalated concerns, and analyse guest feedback to continuously improve service delivery.

  • Manage operational budgets, labour productivity, and cost control to achieve targets.

  • Drive cross-department collaboration to create a seamless guest journey from check-in to check-out.

  • Complete regular operational and brand inspections across all areas, identifying risks or opportunities and implementing solutions to improve quality and consistency.

  • Create a positive and productive team environment, empowering team members to perform at their best.

What we're looking for

  • Proven experience in a senior hotel operation or a hospitality leadership role

  • Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration will be held in high regard

  • Vast OPERA knowledge is preferred

  • Proven experience leading, developing and motivating teams and leaders

  • Experience in a premium hotel environment

What we offer

  • Access to IHG One Pass - Exclusive Hotel Room Rates & 50% off Food & Beverage at over 6,000 hotels worldwide!

  • An opportunity to kick-start your career with a company that can take you around the world!

  • Competitive rate

  • A Paid Day off for your Birthday every year!

  • 3 Free meals a day

  • Proactive Wellness Leave

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
 
So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply
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