Operations Manager

Holiday Inn Queenstown Remarkables Park is your hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground

We’re looking for an Operations Manager to support our hotel in delivering exceptional service and a seamless guest journey - from check in, to check-out.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Leading and developing the Front Office team to deliver exceptional guest experiences every time. This involves daily management of the Front Office team - including rostering, timesheets and recruitment of Front Office colleagues.
• Overseeing Housekeeping and Food & Beverage operations, supporting the Leaders to ensure excellent service.
• Driving cross-department collaboration, creating a seamless guest journey from check-in to check-out.
• Reviewing all guest feedback, identifying opportunities to elevate the overall guest experience.
• Monitoring service standards and quality, ensuring rooms, public areas, and all Food & Beverage offerings exceed expectations, working with the Leaders of these departments to implement improvements as needed.
• Identifying training needs across the property and ensuring training opportunities both inhouse and regionally are presented to team members as required.
• Ensuring all Holiday Inn brand standards are consistently met and maintained.
• Creating a positive and productive team environment, empowering your people to perform at their best.
• Coaching and mentoring department leaders to develop skills, ensure consistency, and support career growth.
• Conducting regular inspections across Front Office, public areas, and other guest touchpoints
• Leading our IHG One Rewards experience, ensuring targets are met and exceeded, creating unique ways to ensure our members are recognised throughout their stay
• Maintaining compliance and safety, ensuring all hotel policies, procedures, and guidelines are adhered to.

This is a unique opportunity, ideal for someone with a strong Rooms background who’s keen to broaden their experience across Food & Beverage operations.

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration will be held in high regard
• Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience 
• Vast OPERA knowledge is preferred
• Proven experience leading, developing and motivating teams and leaders

What you can expect from us:

Well...where do we start?!

• A carpark
• Access to IHG One Pass - Employee Room Rate Deals & 50% off F&B at over 6,000 hotels worldwide
• No need to make lunch - we provide a free meal on shift!
• An opportunity to kick-start your career adventure with a company that can take you around the world!
• Paid Birthday Leave
• Proactive Wellness Leave
• Access to our EAP Service
• MyPerks Discount Platform for leading retailers

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.