Night Receptionist - Six Senses La Sagesse Grenada

Operational Ownership 

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. 

My duties and responsibilities will include: 

• Manage the activities at reception during the night shift. 

• Ensure communications and follow-up with day shift on any issues, guest requests or special requirements. 

• Review late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures, and billing requirements. 

• Run daily reports, run night audits, and prepare all necessary reports to be sent to management. 

• Make sure the FO departments’ credit card slips and total sales numbers match the system. 

• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.  

• Prepare the arrival packs, incl. Registration cards, welcome letters, cutting key cards and cold towels for the next day's arrivals.   

• Notify concerned departments regarding guest arrivals and ensure that they have the guests’ history and preferences information before the arrival. 

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.  

• Offer welcome drink and cold towel on arrival and ensure the guests experience our arrival and departure rituals. 

• Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. 

• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell. 

• Drive the buggy and assist with picking up, dropping off and carrying guests’ luggage in cases of early departures or late arrivals. 

• Maintain a balanced bank assigned by the resort. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift. 

• Maintain and update guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. 

• Liaise with night housekeeping team to ensure that rooms are serviced according to guests’ preferences and requirements and that vacant rooms are cleaned according to arrival schedules. 

• Maintain the provided night housekeeping service in the absence of the housekeeping team, if required. 

• Liaise with night Engineering team to ensure swift response to room maintenance problems. 

• Liaise with the transportation company to ensure efficient guest transfers. 

• Knowledge of all facilities and services offered by the resort including all room rates, categories, location and layout, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows. 

• Maintain a high standard of personal appearance, grooming and hygiene. 

• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements. 

• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job. 

• Ensure all equipment in the department is kept clean and in good working condition. 

• Upsell all resort facilities and activities. 

• Attend meetings and training as required. 

• Knowledge and strict adherence to LQA standards. 

• Perform any additional tasks given to me by supervisor/management. 

Skills and Experience 

To execute the position of Night Receptionist, I have the required qualifications, at minimum a hospitality diploma/degree, technical skills and experience in a similar or greater role in luxury hotels with proven results.  

Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.  

I have a good command of written and spoken English and some knowledge of the local language and customs.  

Remarks 

Specific days and timing are based on the business needs, seasonality and local labor laws. The role will also require standing and walking for extended periods of time and some heavy lifting of materials up to 70lbs.  I also recognize that the role is dynamic and may change to meet operational requirements. 

What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.