Night Manager | Holiday Inn Auckland Airport

Hotel Brand: Holiday Inn
Location: New Zealand, Auckland

Hotel: Auckland Airport (AKLAP), 2 Ascot Road, Mangere, 2022

Job number: 158701

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We’re looking for a Night Manager to coordinate the management of the hotel's operational areas throughout the night shift, ensuring that hotel standards and procedures are maintained. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Every day is different at IHG, but you’ll mostly be:

Leading the way – managing guest experiences, team performance and hotel operations
Prioritising workload and ensuring your team deliver authentic, memorable experiences
Reviewing all audits and reconciliation of daily sales transactions of Front Office and all Outlets, balancing electronic payments and transactions and reporting discrepancies to the relevant HODs
Handling guest “bump” situations in a professional manner and ensure appropriate follow up is conducted to minimise inconvenience to our guests
Ensuring that all Night Audit, Night Duty Manager and Night Porter shift duties are completed to the required standard to a timely manner
Being the first point of contact for any critical emergency situations

What We need from you:

Minimum Diploma or equivalent, some college preferred
2 years’ front desk/guest service leader experience
Must be fluent in spoken and written English
Other languages may be preferred
Basic mathematics skills
Excellent communication, problem solving, reasoning and motivational skills
Long periods of standing in the front desk areas and occasional lifting of heavy items
Working knowledge of hotel property management systems like Opera beneficial
Ability to work a flexible schedule including nights, weekends and/or public holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Night Manager | Holiday Inn Auckland Airport