Night Manager | Holiday Inn Auckland Airport

We like to lead from the front. So, we’re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day

Every day is different in hotels, but you'll mostly be:

• Overseeing the night audit functions
• Maintain correct guest information against registration cards
• Review & monitor early morning wake-up calls and related procedures
• Review all audits and reconciliation of daily sales transactions, balancing all electronic payments and interface transactions reporting discrepancies
• Handle guest situations in a professional manner and ensure appropriate follow-up
• All night audit, night Duty Manager and Night Porter shift duties are completed to the required standard in a timely manner
• Reviewing arrival lists and allocations to anticipate guest needs
• Staff supervision in absence of HOD or delegate

What we need from you?

• Minimum 2 years' front desk/guest service leader experience
• Fluent in spoken and written English
• Basic mathematical skills
• Excellent communication, problem solving, reasoning and motivational skills
• Working knowledge of hotel property management systems like Opera would be advantageous to the role
• The ability to work the shift of 11:00pm - 7:30am with some weekends included

Certifications/Qualifications:

• Level 2 First Aid Certificate will be held in high regards
• Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration is preferred but not essential
• A valid Managers Certificate & LCQ

What you can expect from us?

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and well-being, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including;

• Paid birthday leave within your birthday month;
• Enhanced parental leave;
• Flexible start and finish times;
• Lunch provided 
• Free car parking whilst onsite for work
• Retail benefits provided via our Reward and Recognition program named PerkBox and company Recognition program 
• Accommodation discounts across 19 hotel brands and +6,000 hotels globally 

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.  

We are proud to be IHG and we know you will be too. 

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.