Night Manager - voco Cairo Arabella Plaza

At voco™ Cairo Arabella Plaza, we believe that every guest deserves a seamless experience, no matter the hour.

We are looking for a Night Manager to take charge of overnight operations, ensuring the safety, security, and smooth running of the hotel while delivering exceptional service in line with IHG standards. This role is key to maintaining operational excellence, supporting colleagues, and making sure our guests feel cared for throughout the night.

A little taste of your day-to-day:

• Leading hotel operations overnight, managing guest experiences, team performance, and service delivery.
• Acting as the first point of contact for guest inquiries, complaints, and emergencies, ensuring issues are resolved promptly and effectively.
• Supervising all front office activities at night, including reception, guest services, concierge, and bell desk operations.
• Managing late check-ins, early check-outs, VIP arrivals, and special requests with efficiency, professionalism, and brand-standard hospitality.
• Overseeing and performing the nightly audit process, reconciling financial transactions, and preparing end-of-day revenue, occupancy, and room reports.
• Monitoring billing, guest folios, and financial accuracy.
• Conducting regular property security rounds, responding to incidents, alarms, and emergencies, and ensuring compliance with health, safety, and fire regulations.
• Leading, training, and supporting the night-shift team, conducting briefings, delegating tasks, and maintaining high performance standards.
• Documenting incidents, maintaining accurate logs, and ensuring effective shift handovers with the day team.
• Supporting scheduling, roster planning, and operational requirements as needed.
• Ensuring compliance with hotel policies, procedures, and IHG service standards.

What we need from you

• Bachelor's degree. 
• At least five years’ experience in a 4/5 stars hotel in Front Desk operations. 
• At least two years of supervisory experience. 
• Excellent communication, problem-solving, reasoning, and motivational skills
• Willingness to work evenings and weekends.
• Must speak fluent English.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.