Night Manager - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Night Manager, you’ll deliver this from the outset, creating the warm atmosphere that makes our guests feel at home after dark, whilst also auditing our front office operations, ensuring smooth management and functioning of this key department.

A little taste of your day-to-day

• Supporting the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies 
• Ensuring any late arrivals are met with a genuine welcome and that their needs are attended throughout the night 
• Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
• Ensuring all Team Members have completed relevant training and are confident with all aspects of their role – you will be someone who enjoys to lead and motivate your team!
• Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed 

What we need from you

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & luxury standard.
• Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example. 
• Proven track record with success at working with loyalty schemes and enrolments.
• Exceptional attention to detail, organisational and time-management skills.
• Excellent communication and interpersonal abilities, with a guest-first mindset.
• Flexibility to work a night roster, 11:00pm to 7:00am across weeknights, weekends, and public holidays as required. 
• Strong ability to lead, motivate, and coach a diverse team.
• A deep understanding of luxury service standards and guest experience personalization.
• Familiarity with PMS systems, ideally Opera.
• Calm under pressure—handling complaints, emergencies, or operational hiccups without disruption.
• Full working rights in Australia without restrictions.
• Fluent in the English language; additional language skills would be great, but not essential.
• Impeccable grooming standards and good personal hygiene. 

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.