Night Manager 夜班经理

·      Conduct inspections of front ofhouse and back of house during shift, including Front Office, Housekeeping,Lobby, Food and Beverage Outlets, Public Areas, Car Parking

·      在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场

·      Meet and Greet VIPs

·      迎接贵宾

·      Handle all Complaints

·      处理各种投诉

·      Ensure working of all FrontOffice Policies and Procedures

·      确保前厅部所有政策和工作程序都得到遵守

·      Ensure effective shifthand-over

·      确保有效的交接班

·      Be knowledgeable of FrontOffice systems and know back up procedures and system recovery procedures

·      熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序

·      Efficient check in and checkout process

·      保证入住和离店手续办理工作的效率

·      Review and monitor earlymorning wake up procedures

·      检查和监督早晨的唤醒服务工作

·      在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上

·      Complete knowledge of all roomtypes, hotel matrix, and facilities

·      完全掌握所有关于房间类型、酒店布局和设施的信息

·      Review arrival lists andanticipate needs

·      检查到达旅客名单并预测各种可能的需要

·      Operate communication equipment

·      操作通信设备

·      Access and use rooms computerprograms

·      接触并使用客房电脑程序

·      Conduct Credit card checks

·      对信用卡进行检查

·      Ensure staff adhere toStandards and Procedures for cash handling

·      确保员工遵守现金处理标准和程序

·      Maintain own cash float

·      保持自己的现金浮动

·      Update Guest HistoryMaintenance

·      维护更新客史档案

·      Prepare contingency reports

·      准备应急报告

·      Staff Supervision of Nightstaff: Contractors; Porters, Cleaners, Room Service and works with HumanResources to ensure their performance is effectively managed

·      对夜岗人员进行监督，包括外包人员、搬运工、保洁人员、客房服务人员等，并与人力资源部门合作，以确保对上述人员的工作情况进行有效管理

·      Oversees the Night AuditFunction

·      监督夜审工作