Night Duty Manager - InterContinental Singapore

YOUR DAY TO DAY 
 

• Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget  

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation   

• Prepares and administers detailed on boarding program for new staff. Provide input for probation and formal performance appraisal discussions in line with company guidelines   

• Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance   

• Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.  

• Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs. 

• Work with Assistant Front Office Manager and Front Office Manager on SOPs & P&Ps for Front Office related matters, especially relating to night duties. 

• Planning of rostering for the Front Office department as per manning requirement for operations, to work with other sections to ensure the operations has sufficient manning in all section and ensure timesheet is done promptly, especially for any last minute changes. 

• Overseas Front Office team members on their progress and standards at work pertaining to MOD logs, Enrollment Efficiency, Cashiering updates etc. 

• Work with Front Office Leaders on Front Office Quarterly bonding session and Birthday celebration.  

• Oversee night audit process, ensuring accurate end of day reporting and financial reconciliation. Ensure compliance with cash handling procedures, financial controls relating to credit per room.