Night Auditor FT
Hotel Brand: InterContinental
Location: United States, Georgia, Atlanta
Hotel: Buckhead Atlanta (ATLBH), 3315 Peachtree Rd NE, 30326
Job number: 157198
We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Auditor will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.
Every day is different, but you’ll mostly:
- Assist and oversee all front desk and audit functions from 11 PM to 7 AM.
- Balance Food & Beverage outlets and post front office accounts.
- Distribute daily reports and other requested documents.
- Follow checklists to ensure all duties are completed, sign and date each checklist nightly.
- Collaborate with staff to resolve guest requests and inquiries.
- Handle guest check-ins, check-outs, and address any issues or concerns.
- Communicate effectively with bell staff, drivers, and housekeeping.
- Manage house/cash bank and deposit keys.
- Obtain and verify essential guest information, ensuring accuracy and completeness of records.
- Assign guest rooms according to reservation requirements.
- Maintain and update the Front Desk logbook.
- Check for guest mail or messages and ensure delivery.
- Inquire about guest satisfaction and listen attentively to comments.
- Thank guests for their stay and assist with future reservations.
- Oversee the issuance of department keys and maintain a corresponding log.
- Ensure timely delivery of wake-up calls and express checkout bills.
- Be knowledgeable about hotel emergency procedures.
- Adhere to all hotel policies and procedures, including any changes.
- Perform reasonable tasks as requested by management.
- Maintain computerized hotel systems.
- Handle major guest complaints and disturbances.
- Provide training, guidance, and advice to night employees.
- Cover shifts for sick or absent employees.
- Request and manage inventory of supplies for audit staff.
- Report any discrepancies (physical, financial, or personal) to management.
- Provide in-room dining services if needed.
- Other duties as assigned.
High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.
At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous experience in a luxury property is preferred but not required.
Knowledge of HMS- Opera is preferred.
Good working knowledge of hospitality accounting systems.
Ability to read, write, and speak English effectively.
Sound judgment and decision-making skills.
All employees must maintain a neat, clean, and well-groomed appearance. The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.
Must be able to obtain a valid WA Food Handler’s card within 30 days.
We offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness—every step of the way.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
