Night Auditor

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers contemporary spaces designed for guests to connect and recharge, with 241 modern rooms featuring views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place, Constitution Dock, and Hobart’s premier cultural and shopping districts, the hotel blends comfort and convenience for both business and leisure travellers. Guests enjoy elevated experiences in our Club Lounge, and state-of-the-art meeting and ballroom spaces. With locally inspired dining at core restaurant and bar and relaxed shared plates at THE DECK, we showcase the best of Tasmania. At Crowne Plaza Hobart, we deliver an authentic Tasmanian experience grounded in warm, genuine True Hospitality.

What is the job?

We have an exciting opportunity for a reliable and detail-oriented Night Auditor (Part Time) to support the smooth overnight operation of the hotel. In this role, you will work across Front Office and finance functions, assisting with late-night guest arrivals, enquiries and billing matters, while completing daily audit processes, reconciling transactions and preparing reports. Reporting to the Night Manager, you will also contribute to maintaining a safe and secure environment for guests and colleagues. This position is well suited to someone with strong attention to detail, problem-solving skills and a willingness to learn, offering excellent development opportunities to grow within the Front Office or progress into Hotel Finance pathways.

Your day to day

Front Office Operations

• Manage the Front Desk during overnight hours.
• Process reservations, cancellations, and modifications as required.
• Handle guest payments, deposits, and billing enquiries.
• Maintain accurate guest records and documentation.
• Coordinate and manage guest requests from Housekeeping, Room Service and Concierge.

Night Audit & Financial Responsibilities

• Verify postings and guest charges.
• Reconcile revenue from all hotel outlets and departments.
• Balance cash, EFTPOS transactions, and credit card settlements.
• Prepare and distribute daily financial and operational reports.
• Investigate and resolve discrepancies identified during the audit process.

Safety and Security

• Conduct regular security checks of public areas and hotel facilities.
• Report incidents, accidents, and maintenance issues promptly.
• Maintain a safe environment for guests and employees.

What we need from you

• 6-12 months’ experience in a Guest Services or Front Office role (hotel experience preferred).
• Qualifications in Hotel Management and/or in Business Administration (preferred).
• Experience with Opera or similar PMS/POS systems (preferred).
• Valid Full Tasmanian Driver’s Licence (or transferrable interstate/overseas – manual and automatic).
• Valid RSA (Tasmania).
• Strong attention to detail and accuracy in financial and audit tasks.
• Effective time management and ability to work independently.
• Confident conflict resolution and guest service skills.
• Strong written and verbal communication skills.
• Professional and approachable manner.
• A collaborative approach, aligned with IHG brand standards, service culture, and values.
• Awareness of workplace health and safety (OH&S) requirements.
• Flexibility to work overnight shifts across a 7-day roster (Part Time).
• Ongoing full working rights in Australia.
• Based in Hobart or willing to relocate.
   

What you can expect from us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free staff meal on shift.
• Discounted food and beverage in core Restaurant and The Deck.
• Full uniform provided, laundered in-house.
• Paid birthday leave in addition to your annual leave.
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!   
• Popular hotel perks and discounts on the retail platform.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
• You have the opportunity to fast track your career with a growing global company.

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.  So, join us and you will become part of our ever-growing global family.

Please submit a current resume and attach a tailored cover letter outlining why you are the ideal candidate for this role and how your skills align with our hotel's standards and expectations.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.