Minibar Attendant

RELATIONSHIPS:

• Reports directly to the Mini Bar supervisor.
• Interacts and cooperates with other employees of the Mini Bar/ Room Service department as required.
• Interacts with guests as appropriate.
• Interacts and cooperates with other departments as required.

DUTIES AND RESPONSIBILITIES:

• Participates in the day-to-day duties of the Mini Bar operation.
• Ensures under guidance/supervision of the Food and Beverage Supervisor that Mini Bar inventories are replenished on a daily basis in accordance with Hotel Policy and Procedure.
• Ensures check out rooms’ mini bars are promptly checked so as to ensure charges to appropriate guest bills are made before guest checks out.
• Ensures that guest’s property is secured in safe way during replenishment of mini bars.
• Reports any unusual activity in rooms/floors to Mini Bar supervisor
• Satisfies guest complaints, inquiries where possible; if unable refers same to supervisor.
• Ensures personal grooming and hotel uniform is to the required standard.
• Complies with hotel's health, safety and hygiene policy.
• Fulfills guest requests as required and to the hotel standard.
• Attends meetings and hotel training sessions as required by hotel management.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Performs other duties and special projects as assigned.

QUALIFICATIONS:

Essential:

• High School diploma or equivalent vocational training.
• Previous experience in this position at a similar establishment. 
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guests, co –workers and Management, to their understanding.
• Ability to compute basic mathematical calculations.
• Ability to provide legible communication. 

Desirable:                  

• Previous job related experience.
• Ability to communicate in a second language.
• Food Hygiene certificate.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize, work delegated and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
• Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to work with all products and equipment prescribed.
• Ability to differentiate Dates.
• Ability to comprehend instructions
• Ability to plan and aid in the execution of promotions.
• Ability to work cohesively with co-workers as part of a team.
• Ability to be able to work with alcohol – must meet legal age requirement
• Ability to lift 20+ pounds, Ability to push and pull 50+ pounds

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $25.79 to $27.64 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.