Mgr Safety & Security

A little bit about your day

Reporting to the Director of Safety & Security, every day is different, but you’ll mostly:

• Assist in the creation of and work within the established department budget and control expenses. 
• Participate in the hotel Safety Committee
• Co-ordinate the execution of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure. 
• On an ongoing basis, control and analyze departmental costs to ensure performance against budget, implementing corrective measures where necessary to produce positive business results. 
• Coordinate and organize the day-to-day operations of the department including planning and controlling. 
• Manage the develop and implementation of departmental standards. 
• Ensure all patrolling, inspection and escort duties are performed to a high standard. 
• Monitor and maintain all product and performance standards and ensure action is taken when standards are not met. 
• Supervise and conduct emergency drills. 
• Oversee the security department including layout of security personnel and their detailed and regular training. 
• Check and analyze all incoming reports to formalize action plan. 
• Maintain the progressive discipline of all security personnel as needed. 
• Ensure the all-security personnel as well as hotel’s staff are adhering to safety and security procedures. 
• Establish good cooperation with hotel’s senior staff with other hotels. 
• Coordinate with the local investigator in crimes & accident handling and investigating. 
• Prepare security plan for specific events (seminar, conference, government guest, wedding etc.). 
• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.  
• Demonstrate service attributes in accordance with industry expectations and company standards. 
• Be attentive to guests and to accurately fulfilling their request. 
• Maintain a high level of knowledge which affect the guest’s experience. 
• Anticipate guests needs and take appropriate actions to resolve guests’ complaints. 
• Appreciate the dynamic nature of hotel industry and extend these service attributes to all external/internal guests. 
• Develop awareness and reputation of the hotel and the brand in the local community by participating in all local community services and activities.  
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire, life & safety. 
• Coordinate and organize the day-to-day operations of the department including schedule, planning and controlling. 
• Manage the develop and implementation of departmental standards related to safety and security issues. 
• Familiarize yourself with emergency and evacuation procedures.  
• Attend the regular emergency response training scheduled by the property. 
• Ensure security incidents, accidents and near misses are logged, investigated and rectified to prevent future catastrophes. 
• Perform other duties as assigned. 

What We need from you:

• Experience in a similar role and possess a, senior first aid & CPR Certificate, Driver’s License, Ability to obtain a CA guard card
• Knowledge of fire systems and detectors and security operations
• A Minimum of 3 years’ experience within the security industry
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and senior management.
•  Detail-oriented with exceptional problem-solving and decision-making abilities.
• Flexibility to work irregular hours, weekends, and holidays as required.

What you can expect from us: 

The annual pay range for this role is $55,000.00 to $65,000. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans