Mgr Front Desk Shift (191639)

Key Responsibilities

• Operational Management: Direct and supervise all aspects of hotel operations during the evening and night shifts, serving as the senior manager on duty.

• Guest Experience Leadership: Maintain the highest levels of guest satisfaction by addressing all requests and inquiries with a proactive, solution-oriented approach.

• Interdepartmental Coordination: Foster synergy between front-of-house and back-of-house teams to ensure maximum operational efficiency.

• Conflict Resolution: Expertly manage and resolve guest complaints or concerns, turning potential challenges into "True Hospitality" moments.

• Incident & Emergency Response: Act as the primary point of contact for any emergencies or unusual incidents, taking immediate and decisive action to ensure safety and security.

• Reporting & Communication: Prepare detailed daily shift reports for senior leadership, highlighting key events, guest feedback, and operational metrics.

• Standards Auditing: Conduct regular walkthroughs of the property to ensure safety, cleanliness, and brand standards are consistently met during late hours.

Qualifications

• Experience: A minimum of 5 years of experience in the luxury hospitality sector, with a proven track record in a Duty Manager or similar supervisory role.

• Language Skills: Advanced proficiency in English is required; a second foreign language is highly desirable.

• Leadership: Strong interpersonal skills with the ability to lead diverse teams under minimal supervision.

• Decision Making: Exceptional ability to remain calm under pressure and make swift, accurate decisions in a fast-paced environment.

• Technical Proficiency: Competent in MS Office and specialized Hotel Management Systems (PMS).

• Flexibility: Total adaptability to flexible working hours, including consistent night shift rotations.

• Professionalism: A dynamic, results-oriented mindset with a polished and professional presence.

• Eligibility: Only candidates holding Republic of Türkiye citizenship will be considered for this position.

Why Join Us?

Becoming a Duty Manager at InterContinental is a gateway to senior leadership within the world's most global luxury hotel brand.

• Work in a sophisticated environment with a distinguished international clientele.

• Opportunity to lead and make a real impact on the hotel’s opening success.

• Access to global career paths and professional development within the IHG network.