Meeting & Event Manager 会务销售及统筹经理

在洲际酒店及度假村®，我们承诺提供给客人“洲际人生”，这意味我们需要你：
• 让客人感到备受欢迎至关重要。酒店必须让客人感到宾至如归。
• 通过提供相关的目的地知识、当地美食或提供世界级服务， 使客人感到舒心满意。
• 为我们的服务增添了浓郁的地方风情,使国际旅行更具吸引力。
• 我们悉心照顾客人，提供个性化的贴心服务。

DUTIES AND RESPONSIBILITIES工作职责
• Under the direction of the Crowne Meeting Director must ensure all meetings inquiries are handled within meeting success standard procedures and always meet 2-hour turnaround standard.
在皇冠会议总监的指引下，必须确保所有会议都在成功会议的理念之上进行并实现两小时可转变的标准
• Be informed on sales and business quoted to ensure business is maximized. At all times, understand the client’s needs whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities of service.
熟知业务价格情况，确保商业任务的数量，了解客人需要的同时，运用管理技巧销售酒店的设施和服务，从而达到酒店预期的收入总值。
• Support the Hotel Sales and meeting team with site inspection, client entertainment, familiarization and other events that form part of the sales and marketing revenue plan.
支持酒店会议销售团体的工作并成为市场销售收入的主要部分。
• Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation in a timely manner.
确保客人的需求得到详细的落实和记录，从而保证酒店的正常运行。
• Act as primary point of contract to detailed meeting/event planning, working closely with banquet operation, F & B management, Reservation, Rooms Division operation, Finance and external suppliers.
熟知酒店各种会议的详细情况，并与酒店各个部门保持紧密的联系。
• Ensure regular client contact when meetings/events are in-house and ensure all hotels operational details are executed correctly.
确保与回头客保持联系，并准确的执行酒店的运作详细任务。
• Ensure correct and accurate billing and confirm with client upon conclusion of event.
在活动被确定之前与客人确认活动的顺序。
• Follow up with client to obtain event feedback and identify further business opportunities.
追踪客人的回馈从而明确更多的商业机会。
• Assist Crowne Meeting Director to conduct regular competitor’s survey.
协助皇冠会议总监做竞争对手的调查。
• Ensure client feedback is communicate and acted upon internally and manage resolution of any issues with the client within 48 hours.
在48小时内根据客人的回馈，与之交流并解决问题。

.在洲际酒店及度假村®，我们承诺提供给客人“洲际人生”，这意味我们需要你：
• 让客人感到备受欢迎至关重要。酒店必须让客人感到宾至如归。
• 通过提供相关的目的地知识、当地美食或提供世界级服务， 使客人感到舒心满意。
• 为我们的服务增添了浓郁的地方风情,使国际旅行更具吸引力。
• 我们悉心照顾客人，提供个性化的贴心服务。

DUTIES AND RESPONSIBILITIES工作职责
• Under the direction of the Crowne Meeting Director must ensure all meetings inquiries are handled within meeting success standard procedures and always meet 2-hour turnaround standard.
在皇冠会议总监的指引下，必须确保所有会议都在成功会议的理念之上进行并实现两小时可转变的标准
• Be informed on sales and business quoted to ensure business is maximized. At all times, understand the client’s needs whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities of service.
熟知业务价格情况，确保商业任务的数量，了解客人需要的同时，运用管理技巧销售酒店的设施和服务，从而达到酒店预期的收入总值。
• Support the Hotel Sales and meeting team with site inspection, client entertainment, familiarization and other events that form part of the sales and marketing revenue plan.
支持酒店会议销售团体的工作并成为市场销售收入的主要部分。
• Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation in a timely manner.
确保客人的需求得到详细的落实和记录，从而保证酒店的正常运行。
• Act as primary point of contract to detailed meeting/event planning, working closely with banquet operation, F & B management, Reservation, Rooms Division operation, Finance and external suppliers.
熟知酒店各种会议的详细情况，并与酒店各个部门保持紧密的联系。
• Ensure regular client contact when meetings/events are in-house and ensure all hotels operational details are executed correctly.
确保与回头客保持联系，并准确的执行酒店的运作详细任务。
• Ensure correct and accurate billing and confirm with client upon conclusion of event.
在活动被确定之前与客人确认活动的顺序。
• Follow up with client to obtain event feedback and identify further business opportunities.
追踪客人的回馈从而明确更多的商业机会。
• Assist Crowne Meeting Director to conduct regular competitor’s survey.
协助皇冠会议总监做竞争对手的调查。
• Ensure client feedback is communicate and acted upon internally and manage resolution of any issues with the client within 48 hours.
在48小时内根据客人的回馈，与之交流并解决问题。