Massage Therapist

At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

JOB OVERVIEW:

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Monitor daily incomes related to the job (service, products etc.)

• Keep record of all Massage related transaction.

• Minimize stock wastage by knowing the exact amounts for each regime.

• Maintain stock control/levels.

• Work in line with business needs

PEOPLE

• Attend scheduled training.

• Participate actively in employee activities.

• Adhere to specified hygiene and personal appearance standards.

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

• Familiarize yourself with emergency and evacuation procedures.

• Liable with and is under the general supervision of the Recreation Supervisor.

• Cooperate, coordinates and communicates with club personnel, hotel guests and other departments where appropriate.

GUEST EXPERIENCE

• Ensure Guest satisfaction

• Develop and propose client treatment plan.

• Instruct clients about techniques for postural improvement and stretching, strengthening, relaxation and rehabilitative exercises.

• Record prognosis, treatment, response and progress records.

• Being attentive to Guests.

• Accurately and promptly fulfilling guests’ requests

• Anticipate guests’ needs.

• Maintain a high level of knowledge which affects the Guest Experience

• Demonstrating a ‘service’ attitude at all times.

• Taking appropriate action to resolve guest complaints.

RESPONSIBLE BUSINESS

• Provides a massage service to hotel guests and members alike, within the IHG service standards for guest courtesy and satisfaction.

• Responsible for inventories and stock tracking related to all items used during massage therapy.

• Maintains massage room and equipment to proper standards.

• Complies with Hotel’s Health, Safety & Hygiene policy.

• Perform related duties and special projects as assigned.

• Conducts a number of daily inspections to ensure cleanliness of areas under management, reporting defects and cleanliness issues to appropriate personnel.

• Ensure cleanliness includes management of Spa Area.

• Maintain Health and Safety aspects of Spa.

• Keep up to date with new treatments.

• Clean up at end of each shift and after servicing each client.

• Recognize opportunities to sell, add on sell and up sell.

• Report repairs and maintenance problems to supervisor.

• Prepares and maintains appropriate activity reports.

• Participate in activities concerning protection of environment.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.