Manager/Senior Manager, Operations Consultant
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561225146
This role provides operation support to Greater China hotels in driving branded guest experience and operation excellence. Strive to enhance GC operation effectiveness and efficiency.
Your day to day
• Provides direction to General Managers through Greater China Rooms Council Team in the development of performance plans (supported monthly action plan / Touchpoint action)
• Leads area support initiatives for hotel openings to ensure key business & brand drivers are in place to maximize hotels capability
• Ensure brand compliance to annually issued brand standard updates/ audits and that the hotels can consistently fulfill the brand promise. Deliver the outstanding performance for all Brand across IHG.
• Champion guest-centric high performance by leveraging customer feedback—including social media insights—to drive Regional hotels' Social Review Rating, Guest Love, Loyalty Contribution. This includes responding to escalated feedback, benchmarking against competitors, and approving impactful action plans that deliver measurable results
• Drive operational excellence by leading all rooms-related initiatives with a focus on efficiency, consistency, and continuous improvement to elevate the guest experience and deliver measurable results
What we need from you
• Bachelor degree or equivalent degree and above
• Typically 6 – 8 years in hotel management
• China working experience and fluency in Chinese and English are pre-requisites
• Previously worked within an international or global organization
• Good understanding of the China business and operation environments and markets
• Knowledge of IHG systems and processes
• Good understanding of driving operation delivery in scale business
• Demonstrated high ability to influence without authority
• Demonstrated problem solving and time management
• Good influence and communication skills
• Knowledge of IHG systems and processes is a plus
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
