Manager of Safety & Security - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We have a rare opportunity for a Manager of Safety & Security to join the Leadership Team for this exciting journey. 

A little taste of your day-to-day

The Manager Safety & Security will work closely with the General Manager and hotel leadership to drive property wide performance in public safety and security. The role will include an ongoing focus on workplace safety in line with Australian standards and lead the hotel security. The successful candidate will require prior experience in the application of Australian Workplace Safety within a diverse setting. 

Your day to day and key priorities will include;

• Engaging, consulting and effectively communicating with the leadership team to embed security risk management processes, increase awareness and enhance the proactive security and safety culture.
• Implement and embed the Hotels Emergency Response procedures and protocols and leading the emergency response team, ensuring IHG Incident Management processes are in place.
• Lead the health and safety of the Hotel colleagues, guests and visitors.
• Complete all reporting, documentation and system management required to with regards to Safety & Security and maintaining compliance across these areas.
• Conferring with management, colleagues and guests to detect breaches of fire or safety or other incidents and accidents; and identifying required areas of improvement.
• Creating opportunities to interact with the team and guests to gain feedback and build relationships to understand how the Hotel can increase guest satisfaction and security.

As the ideal candidate you will have demonstrated experience in safety & security management practices/principles with strong stakeholder engagement capability who is able to work collaboratively to deliver outcomes.  You will have well developed organisational, report and policy writing skills with excellent communication and presentation skills along with sound problem solving, negotiation and conflict resolutions.

You must be able to demonstrate a high degree of flexibility, maturity, empathy and sensitivity to deal with difficult and stressful situations whilst maintaining a safe and secure environment for colleagues, visitors and guests. You will be available to attend the hotel in person for after-hours critical incidents as required.

What we need from you

• Previous experience in leading teams in hotel environment 
• Knowledge of CCTV, Fire Control Panel and Access Control systems, fire systems and detectors
• Certificate IV Work & Safety with a comprehensive understanding of WHS with the ability to Identify and Manage Risks 
• Demonstrated ability to identify, analyse and resolve operational issues
• Current Queensland Security Licence
• Current First Aid Certificate
• Certificate IV in Security and Risk Management or Certificate III – Security Operations
• Senior First Aid Certificate or higher
• Responsible Service of Alcohol Certificate – QLD current
• Current Queensland Driver’s Licence 

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.