Manager Performance Optimization
Location: United States, Georgia, Atlanta
Address: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 165737
Hiring Salary: USD 83,000.00 - 100,000.00 YEARLY
Role Purpose
Drives system-enabled commercial performance by ensuring pricing tools, platforms and processes (N2Pricing, GRS/Concerto, BI) are fully adopted, consistently executed and continuously optimized. Serves as the N2Pricing SME and execution engine, translating system data into revenue-driving actions, monitoring adoption/productivity, resolving issues and closing the feedback loop between field users and system teams.
Key Accountabilities
Serve as the N2Pricing SME, driving awareness, adoption, and effective utilization across the field.
Monitor adoption, usage, and performance metrics to identify opportunities and close execution gaps.
Partner with System Health Coaches and field teams to reinforce best practices and optimize system performance.
Act as a bridge between field users and Product/System teams, providing actionable feedback to improve capabilities and user experience.
Lead business readiness and adoption efforts for new commercial systems, enhancements, and releases.
Support integration of Sales & Catering capabilities within pricing, revenue management, and commercial workflows.
Maintain playbooks, SOPs, and operational standards to ensure consistent execution and a single source of truth.
Partner with Engagement and Enablement teams to drive role-based training, communications, and upskilling initiatives.
Release & Implementation Support: Support system upgrades, releases and business readiness activities including communications, training alignment and follow-up.
Roadmap Awareness & Product Feedback: Maintain working knowledge of GRS/Concerto and ReVision roadmaps; translate releases into impact summaries and readiness plans.
S&C Workflow Support: Identify and flag Sales & Catering process/system gaps impacting group and sales execution.
Playbook & Standards Maintenance: Keep playbooks, SOPs and job aids current; reinforce standard processes and usage expectations at scale.
Key Metrics
RevPAR, RGI, Direct/Digital & Loyalty Contribution, Group RGI Growth
Revenue Capture ≥96%; Decision Adoption higher; Auto-Deploy ≥15%
Non-Strategic Override Mix and System Non-Engagement lower
Differential Rule Usage higher; adoption/productivity uplift; issue resolution, release adoption and playbook currency on-time/current
Required Education, Experience and Technical Skills
Educational Requirements: Bachelor’s degree in Business, Hospitality, Analytics or related field
Experience: 4+ years in revenue management, commercial services, or hospitality systems/operations
Experience: 2+ years in performance analysis, revenue optimization or field-support functions
Experience with system rollouts, business readiness or commercial change management
Technical Skills: N2Pricing/RM platforms; Revenue Capture, Decision Adoption, RGI, MPI, ARI, RevPAR; BI dashboards; GRS/Concerto roadmap; Salesforce/field-support tools
Applied Operational Knowledge & Industry Experience
Deep understanding of Commercial Services workflows and hotel operations
Working knowledge of CXO service levels: Core, Plus and Signature
Understanding of pricing, revenue management and system-enabled performance levers
Decision Governance – Scope
Ownership: N2Pricing execution/validation; performance and revenue opportunity identification; adoption monitoring/reporting; field issue resolution; playbook maintenance
Accountable For: accurate and consistent system execution; Revenue Capture and adoption uplift; delivery of market/portfolio revenue opportunities; documentation currency
Competencies and Capabilities
N2Pricing execution and validation: Supports accurate change execution and workflow alignment.
Revenue opportunity management: Uses N2Pricing/BI insights to identify and convert opportunities
KPI diagnosis and adoption: Monitors Revenue Capture, Decision Adoption, auto-deploy and non-engagement metrics
Field and system coordination: Documents, escalates and closes loop on issues and feedback
Readiness and standards: Supports releases, playbooks, SOPs and job aids
Location -This role is remote USA
Who we are
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Hiring Salary: USD 83,000.00 - 100,000.00 YEARLY
