Manager IT

Do You See Yourself as an IT Manager?

Begin Your Next Chapter at InterContinental® Buckhead Atlanta — A Beacon of Luxury Where Southern Sophistication Meets International Allure

At IHG, we’re passionate about you! Whether your interests lie in sports, travel, music, or mastering your craft, we believe that the same passion you bring to your personal life should fuel your professional one. We're looking for people who put guests at the center of everything they do—people who are curious, confident, and committed. If that sounds like you, consider joining the team at InterContinental® Buckhead Atlanta. 

About InterContinental® Buckhead Atlanta

InterContinental Buckhead Atlanta hotel is where Southern sophistication meets international allure. Elevate your stay in a stylish guest room or suite, enjoy exclusive amenities in the Club Lounge, and savor flavorful dishes at The Americano, Atlanta’s first Italian steakhouse. From indulgent spa services and state-of-the-art pool and fitness to exquisite events in two grand ballrooms or 22 modern meeting rooms, you’ll experience reimagined luxury in Atlanta’s prestigious Buckhead neighborhood. We are beyond honored to announce that InterContinental Buckhead Atlanta has been ranked the #1 Top Hotel in Atlanta by the readers of Travel + Leisure.

Your Role: IT Manager

As IT Manager you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems to improve hotel always following standards and guidelines and make sure all departments have the tools and resources they need to work well.

Your day to day: 

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently.
• Keep up to date with all approved systems and technology including.
  • Computer Hardware systems and devices including PC LAN technology 
  • Software operating and utility systems 
  • Front Office and Accounts Receivable Property Management Systems 
  • Interfaces to and from Front Office Property Management Systems and other Systems 
  • Back Office Accounting Systems 
  • PC and LAN based Office Automation products 
  • Internal and External Electronic Mail / Facsimile / Scanner software and communication
  • tools 
  • Point of Sale Systems 
  • Guest and Administration Voicemail 
  • Call Accounting 
  • Cabling 
  • Hub / Switch Management Systems 
  • Assist and Support Electronic Door Locking Computer System 
  • Computer Virus protection 
  • Hotel IT Security and Firewalls 
• Maintain an up-to-date list of all computer hardware and software at hotel.
• Monitor the performance of the systems and maintain logbook of performance.
• Understand all standards and customized features and functions of the Hotel front office system.
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications.
• Maintain uncompromising data and physical security standards.
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system.
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries.
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.
• Follow-up on outstanding points from the latest IT audit of his/her hotel.
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. 
• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency.
• Train employees to enable them to take responsibility during the absence of IT colleagues.
• Be primary contact with all computer-related external vendors.
• Install and test corporate approved program changes to the hotel computer system(s).
• Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs.
• Ensure all hotel routine maintenance for IT equipment comply with policies and standard.
• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards.
• Ensure all hotel policies and information security comply with standards.
• Investigate and report software problems to the vendor, or to the Support Centre.
• Identifying colleagues to train user on systems.
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards.
• Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader.
• Establish documents, test and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable.
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity.
• Select suitable Software/Hardware vendors for the hotel.
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements.
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule.
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers. 
• Run routine software/hardware inventory check and report the status to hotel management team.
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs.
• Take preventive measures to foresee, identify and analyze the potential system performance issues.
• Ensure all cabling, network diagrams and LSOP are up to date.
• Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team.
• Work with department head in the preparation and management of department’s budget which includes: 
• Evaluate the vendor proposals and select the best options and vendors that meets the 
  software/hardware needs of the hotels.
• Assists in coordinating the preparation of the departmental annual budget

What We're Looking For: 

• Diploma or Vocational Certificate in Computer Science or IT or related field. 
• 4 years’ related experience or with computer set-up and troubleshooting. 
• Working knowledge of networks and operating systems and databases.
• Strong analytical and problem-solving skills.
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards) 
• Great communication skills.
• A team player, proactive, responsible, hardworking and able to work under pressure.

What We Offer:

At InterContinental Buckhead Atlanta, we recognize that our leaders are the heartbeat of our hotel. That’s why we offer a robust benefits and compensation package tailored to high-impact professionals:

• Competitive Base Salary ($70K to $100K) + bonus eligible
• Medical, dental, vision, life, and disability insurance
• Matching 401(k) retirement plan
• Generous paid vacation, holidays, and wellness days
• Complimentary dry cleaning and staff meals
• Global hotel discounts with IHG Employee Room Benefit Program
• A dynamic and respected Executive Committee team environment
• Most importantly — Room to Lead with Purpose and Grow with Passion

Our Promise of True Hospitality

At IHG, we’re guided by our promise of True Hospitality for Good—for our guests, our colleagues, our communities, and the planet. You’ll thrive here if you:

• Show We Care – You listen, respond, and act with genuine empathy.
• Aim Higher – You challenge the status quo and embrace strategic risk.
• Celebrate Difference – You value diverse perspectives and inclusive leadership.
• Do the Right Thing – You lead with integrity and humility.
• Work Better Together – You collaborate across departments, cultures, and disciplines.

Ready to Shape the Future of IT?

If you're a thoughtful strategist, passionate collaborator, and inspiring leader, we invite you to make your mark at InterContinental Buckhead Atlanta. 

IHG is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all—because hospitality begins with humanity.

Apply now and be part of the story that defines global luxury.