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Manager, Hotel Product Training & Engagement

Hotel Brand:
Location: United States, Georgia, Atlanta

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Job number: 159114

Execute and operationalize the learning and engagement strategy for P&T products, ensuring hotel colleagues build confidence, clarity, and capability across IHG’s portfolio of hotel-facing solutions .This role translates cross-product experience principles into structured training journeys, live engagement moments, and reinforcement mechanisms that drive sustained adoption.

 

Your Day to Day: 

  • Learning Journey Design & Execution

    • Design modular, role-based training journeys across multiple hotel-facing products, programs & personas where required.
    • Translate product features and workflows into practical, scenario-based training experiences.
    • Develop structured training briefs aligned to product releases.
    • Ensure training & engagement assets reflect real hotel workflows and operational realities.

  • Live Engagement & Facilitation

    • Design and facilitate webinars, deep dives, showcases, and interactive engagement sessions.
    • Lead product Train-the-Trainer sessions where required.
    • Support champion and power-user engagement programs through structured touchpoints.
    • Bring product capabilities to life through demos and operational storytelling.

  • Cross-Product Reinforcement

    • Reinforce how multiple products connect operationally within hotel workflows.
    • Identify potential confusion points during product delivery and address experience friction themes with working team.
    • Ensure hotel touchpoints are sequenced in alignment with broader engagement/communications cadence.
 
What We Need From You:

  • Experience in engagement Asset Coordination

  • Feed briefs & work with hotel product creative services to produce facilitator guides, job aids, quick-start materials, and reinforcement tools.

  • Partner with Creative Services on production of visual and digital training/engagement assets.

  • Maintain view of necessary content updates that need to be addressed across release cycles.

  • Coordinate logistics with Deployment and/or Vendor teams when training delivery requires operational support. 

  • Experience with measurement & Continuous Improvement

  • Experience with track participation, engagement, and knowledge retention metrics.

  • Analyze feedback to identify adoption risks or clarity gaps.
  • Refine approaches based on release learnings and field insights.
  • Contribute structured insights into Product Marketing & Adoption, Deployment and Product Teams.
 

Travel: 10%

 

Location – Atlanta GA (Hybrid – 3 days a week in office)

 

The salary range for this role is $75,000 to $100,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee.

 

#LI-ZY1

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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