Manager, Global Accounts Groups & Meeting

Key Accountabilities

• Foster a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG’s Elevate Strategy and  Growth Behaviors
• Provide leadership and oversight of team members of a global team or multiple teams.
• Organize resources and establish priorities to meet performance targets.
• Leading role in the development and implementation of function/segment processes, policies and practices.
• Collaborate on the development of appropriate quality and performance metrics.
• In collaboration with Global/Regional Sales leaders, establish agreed “Ways of Working” including targets, SLAs and SOPs.
• Regular review of results to identify areas for performance improvement; develop and implement action plans. 
• Develop team members through a balance of formal and informal coaching and performance management.
 

Key Shared Accountabilities

• Ensure successful implementation of new processes, applications, tools (e.g. , IHG Javelin)
• Collaboration with Global/Regional Sales leaders and sellers on team member deployment (as relevant).
• Collaboration with Global/Regional Sales leaders and sellers on review of performance (as relevant)
 

Key Skills & Experiences

Required Skills –

With at least 3 years of experience in Groups & Meetings support

Strategic and process-oriented mindset with a strong focus on operational excellence.

Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.

Strong stakeholder management and relationship-building capabilities.

Collaborative team player with excellent communication and influencing skills.

Data-driven decision-maker with a high degree of proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and preferably knowledge in salesforce platforms.

Committed to fostering a high-performance culture aligned with IHG values.

Qualifications & Experience –

Bachelor’s degree in Sales, Business Management, or a related field.

4–6 years of management experience, preferably within a global or international organization.

Background in hotel sales, hospitality, or BPO (Hotel Line of Business) is highly desirable.

Strong understanding of global sales operations, tools, and performance drivers.

Established business relationships across regions are a strong advantage.