Manager, Development Planning & Operations
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Address: 上海市, Shanghai, Shanghai, China
Job number: A561250384
The role will support the company’s development growth strategy through robust pipeline planning, performance tracking, developer support coordination, and sales operations management. It serves as a central coordination point in Development team and across related stakeholders (Finance, HLG, Legal, Commercial, Operations) to drive operational rigor, planning discipline, and developer support excellence that improve development execution efficiency and enable achievement of annual signing targets.
Your day to day
Business Planning & Strategic Decision Support
• Market and performance analysis to support planning decisions.
• Quarterly/monthly business review materials for leadership.
• Pipeline trend analysis and growth/development insights.
• Strategic recommendations based on data-driven assessment.
• Support the preparation of leadership presentations and strategic development updates.
• Partner closely with Development leaders to align planning activities with broader growth strategy.
Developer Support Center Operation:
• Serve as the central coordination point for developer-facing support across the project lifecycle.
• Manage internal support resources to ensure timely and effective responses to developer inquiries and project supports.
• Coordinate cross-functional resources to deliver seamless support to pitching & signing.
• Develop and update sales tools and resources to support pitching & signing.
• Foster & drive developers’ engagements including meetings and training.
• Drive continuous improvement of developer support processes to enhance responsiveness, efficiency, and overall developer experience.
Sales Operations Efficiency Improvement:
• Oversee development sales operations processes to improve efficiency, visibility, and execution discipline.
• Manage CRM governance, pipeline data integrity, opportunity tracking, and reporting standards.
• Coordinate internal approval processes related to deal progression and signing readiness.
• Tools & systems enablement (sales force system dashboards, track & report tools).
• Support development team effectiveness through process optimization and operational best practices.
What we need from you
• Bachelor’s degree in Business Administration, Hospitality Management, Finance, Marketing, or related field.
• 5–8 years of experience in development planning, sales operations, commercial planning, strategy, or related functions.
• Experience in hospitality, real estate, property development, or asset-intensive industries preferred.
• Demonstrated experience working in large organizations with multiple functions preferred.
• Coaching and team leader experience preferred.
• Strong analytical, planning, and financial modeling capabilities.
• Advanced proficiency in Excel, PowerPoint, and CRM/reporting systems (e.g., Salesforce).
• Excellent project management and cross-functional coordination skills.
• Strong communication and stakeholder management capabilities.
• Detail-oriented with strong discipline, process-design capability, and problem-solving skills.
• Ability to work independently and a sense of urgency required to work in a deadline-driven environment.
• Team player who works well with a diverse group of people to accomplish complex tasks; collaborates well with others.
• Able to multi-task and be willing and able to “wear many hats.”
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
