Learning and Development Manager - Pre-opening Regent Kuala Lumpur

- Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks  

- Foster a continuous learning culture focused on service excellence, leadership, and personal growth  

- Position learning as a key enabler of guest experience and brand differentiation  

- Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury)  

- Lead onboarding and brand immersion programs for all new colleagues  

- Ensure consistent understanding and execution of luxury service standards across departments  

- Conduct regular service audits and refresh training interventions  

- Identify and develop high-potential talent within the hotel  

- Design leadership development programs for supervisors, managers, and future leaders  

- Support succession planning and internal career progression  

- Coach department heads on team development and performance improvement  

- Partner with department heads to identify training needs and skill gaps  

- Develop functional training programs for Rooms, F&B, Wellness, Engineering, and other departments  

- Ensure technical and service competencies are continuously enhanced  

- Support cross-training and multi-skilling initiatives  

- Support performance management processes through development plans and coaching  

- Track colleague progress and training effectiveness  

- Implement Individual Development Plans (IDPs) and career pathways  

- Drive employee engagement through learning initiatives  

- Leverage IHG learning platforms and digital tools for training delivery  

- Introduce innovative learning methods (microlearning, experiential learning, simulations)  

- Track training data, completion rates, and learning impact  

- Drive initiatives that enhance colleague engagement, wellbeing, and retention  

- Support culture-building programs aligned with Regent’s values  

- Position the hotel as an employer of choice through strong development practices  

- Ensure completion of all mandatory training (compliance, safety, brand standards)  

- Maintain training records and audit readiness  

- Support health, safety, and risk-related training initiatives  

- Work closely with HR, department heads, and corporate L&D teams  

- Support pre-opening training plans and large-scale onboarding (if applicable)  

- Collaborate with external trainers and consultants when required  

- Strong understanding of luxury hospitality service standards  

- Expertise in learning design, facilitation, and adult learning principles  

- Coaching and leadership development capability  

- High emotional intelligence and interpersonal skills  

- Strong communication and presentation skills  

- Ability to influence and partner with senior stakeholders  

- Bachelor’s degree in Human Resources, Hospitality, or related field  

- 5–8 years of experience in L&D, training, or HR roles within hospitality or luxury service industries  

- Experience in luxury or ultra-luxury hotel environments   

- Experience in designing and delivering training programs  

- Familiarity with digital learning platforms and tools  

- Pre-opening experience (large-scale onboarding and training setup)  

- Certification in training, coaching, or organizational development  

- Guest satisfaction scores (service experience)  

- Training completion and effectiveness rates  

- Employee engagement and retention metrics  

- Internal promotion and succession pipeline strength  

- Service audit scores and quality improvements  

- Leadership capability development metrics  

Training focuses on emotional intelligence, intuition, and personalization—not just SOPs  

Build colleagues who deliver effortless, anticipatory luxury experiences  

Create a culture of refined confidence, discretion, and authenticity  

Learning is not an activity—it is a core driver of guest experience excellence  

Develop talent to become future luxury hospitality leaders