Learning and Development Manager

We are a people powered business. So, we’re looking for a Learning & Development Manager at Kimpton Tsim Sha Tsui Hong Kong who is passionate about driving excellence, fostering a culture of continuous learning, and proactively sharing the future of Kimpton. This role will create and manage learning and development curriculum which enables our associates to bring the best out of themselves and deliver truly memorable experiences to our guests and associates.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Designing and delivering impactful learning and development initiatives that elevate service standards and drive continuous improvement in the guest and employee experience

• Building tailored training programmes that align with hotel business needs and drive continuous improvement

• Partnering with department heads to identify training priorities, evaluate programme effectiveness, and ensure training objectives are met

• Developing creative ways to inspire and motivate the team to provide exceptional guest and employee experiences

• Inspiring and motivating associates to reach their full potential through innovative approaches and hands-on facilitation

• Sourcing talents for internship placement and leading the internship programmes 

• Supporting HR projects including staff engagement activities, staff engagement survey

What we need from you

• A minimum of 8 years’ solid work experience in hotel learning and development function, with at least 2 years at managerial role

• A bachelor’s degree in human resources management, hospitality management, or equivalent 

• Strong initiative, problem-solving skills, and project management capability and dynamic to work in fast-paced environment 

• Excellent communication, presentation and facilitation skills

• Passionate in learning 

• Ability to build networks and collaborate effectively across departments and with external partners

• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak other languages is an advantage