Learning Specialist
Hotel Brand:
Location: China, Shanghai, Shanghai
Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 148614
This position is responsible for delivering brand service & operations learning practices and enhance the effectiveness to uplift hotel service quality and guest love. Provide support of new learning initiatives and creatively drive program marketing to support IHG global learning strategy and effectiveness.
Your day to day
Hotel Training Delivery:
- Deliver existing & new training programs (virtual / face-to-face training) to hotel colleagues
- Ensure learning is embedded by working with Operations team and HR colleagues to ensure effective support, coaching and mentoring is in place.
Training Program Design and Implementation:
- Analyze learning needs and identify current learning gaps, understand targeted audience groups learning styles and preferences.
- Provide logistics and coordination support to learning programs
- Revisit programs which have been implemented and make sure programs are updated and feedback are incorporated.
Digital Learning Program Design & Implementation:
- Leverage global digital learning resources and IHG University platform as appropriate and identify areas where localization is required.
- Creatively design digital learning campaigns and events to attract, engage, and motivate hotel front-line users to learn and grow on WeLearn platform.
Other Projects:
- Support global learning strategic project and initiatives and local learning projects.
- Design and implement internal marketing and communication activities to promote learning programs and IHG University.
- Maintain training standards, catalogues and other supporting tools/documents that are related to IHG University
What we need from you
- At least 5 years' work experience in training, instruction design or project management.
- Working experience in training function, especially hospitality industry background is preferred.
- Experience with training delivery, strong training delivery skill is a plus
- Ability to design, facilitate and deliver learning programs with impact
- Project management skills to scope, plan and deliver project key milestones
- Excellent interpersonal, consultative, communication skills with excellent English proficiency both verbal and written.
- Ability to diagnose problems and thoroughly analyze information to guide decision making.
- Prefer to have hotel industry experience and training delivery skills, e.g., certifications of training skills.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
