Lead Host/Hostess FT- The Americano

RESPONSIBILITIES:

• Greet guests promptly as they enter the restaurant, making a positive first impression.
• Greet guests warmly with a smile, making eye contact.
• Always uses all guests’ names. Knows and acknowledges all VIPs by name.
• Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs.
• Answers phones, keeps accurate count of reservations, and handles reservation book.
• Collects and stores menus.
• Maintains menus to be sure that they are clean and presentable.
• Ensures that all menus have proper inserts and are current according to the most recent menu changes.
• Replaces all menus in poor condition after making sure that replacements are fully stocked.
• Has complete knowledge of the floor plan, table numbers, and station charts.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition.
• Positively handle guest’s requests and accept feedback with grace and humility
• Monitors which tables are in use, available, and about to turnover.
• Is immediately aware when tables are reset and ready for guests.
• Checks for completeness of table settings.
• Maintain positive co-worker and guest relations at all times
• Follow up on daily side work duties.

What we need from you: 

• 2-4 experience as lead host/hostess
• Fine dining experience is a must!
• Must be able to speak, read, write and understand the primary language(s) used in the workplace. 
• Must be able to read and write to facilitate the communication process.    
• Requires good communication skills, both verbal and written.  
• Knowledge of appropriate table settings and service ware. 
• Knowledge of all menu items, prices and general service procedures. 
• Must possess basic computer skills. 
• Must be able to exert well-paced ability in limited space. 
• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay range for this role is $18-$20

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.