Laundry & Uniform Room Supervisor 洗衣&制服房主管

• Oversee the implementation of laundry standards and procedures
• 监督洗衣房各项标准和工作程序的执行 。
• Recommended changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all laundry systems
• 对洗衣系统有最新和全面的知识。
• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys
• 分发和收集钥匙。
• Management of all incoming and outgoing calls to Laundry Department
• 管理洗衣部门所有的呼入和呼出电话。
• Solve employee grievances
• 解决员工受到的不公正待遇问题。
• Direct task allocations and change according to volume and peak periods
• 依据工作量和高峰期等因素对工作进行分配及变更。
• Perform quality inspections
• 进行质量检查。
• Prioritize VIP or difficult guests 
• 优先服务贵宾或难应付的客人。
• Liaise with Housekeeping for guest and hotel requirements 
• 配合客房部满足酒店和客人的要求。
• Ensure laundry valet is processed and delivered in a timely manner
• 确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects (eg equipment routine service; stock inventories)
• 协调特别项目(如设备常规检修；存储用品)。
• Manage all special requests made by guests
• 处理客人所有的特殊要求。
• Ensure consistency within the department
• 确保部门内工作的一致性。
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these
• 确保具有客房类型，设计，设施和位置的全面知识。
• Supervise laundry storage areas
• 监管洗衣房存储区。
• Maintain adequate stock levels
• 保持足够的库存水平。
• Complete stock takes as required
• 按要求完成库存盘点工作。
• Maintain stock levels
• 维持存货水平
• Conducts shift briefings to ensure hotel activities and operational requirements are known 
• 进行交接班说明，确保了解酒店的工作和运营需求。
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。