LEARNING AND DEVELOPMENT MANAGER - REGENT PHU QUOC
Hotel Brand: Regent
Location: Vietnam, Phu Quoc
Hotel: Phu Quoc (PQCRR), Duong Bao Hamlet – Phu Quoc Special Zone, An Giang Province, 92509
Job number: 155338
- Directing/Managing everyday activity, planning, and assigning work, ensuring you always have the right staffing numbers.
- Developing your team and improving their performance through coaching and feedback, and creating performance and development goals for colleagues.
- Training colleagues to make sure they deliver with compliance and to the standards we expect.
- Driving a great working environment for teams to thrive - linking up departments to create a sense of one team.
- Promoting teamwork and quality service through daily communication and coordination with other departments.
- Recommending or initiating any People & Culture-related actions where needed.
- Analyzing training needs of the hotel in general and individual departments, and developing strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary.
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
- Helping create the department’s annual budget and the setting of departmental goals.
- Monitoring budget and control expenses with a focus on food, beverage, and labor costs….
- Ensuring that Department Heads abide by their responsibilities of employee training against departmental SOPs.
- Producing monthly training reports for your Manager and the General Manager, including: Internal Training Programs conducted. External training programs attended. Maintaining all hotel training records.
- Establishing a training library of books, videos, journals,s and audiovisual materials to assist trainers in their training programs and for staff personal development.
- Designing, producing, and implementing training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
- Attending departmental training sessions and critiquing performance.
- Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly. E.g.: ESPS, GSTS, achievement of budget, etc.
- Assisting Department Trainers in preparing and conducting departmental training and assessing accordingly.
- Preparing and monitoring training programs.
- Obtaining a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
- Liaising with other IHG Learning & Development Managers to share experiences and resources.
- Liaising with educational institutions conducting hospitality and training courses.
- Maintaining current information and records of suppliers of training resources and materials.
- Delivering briefings on all internal programmes to executive management and department heads.
- Contributing towards regional activities as directed by the Regional Director of Human Resources / General Manager.
- Providing input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.
- Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance.
- Regularly communicates with staff and maintains good relations.
- Working with Superior in the preparation and management of the Department’s budget.
- Championing colleagues’ engagement activities.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
