Information Technology Manager

IT Operations Management

• Manage daily IT operations across all hotel departments.

• Ensure smooth functioning of hotel systems such as PMS, POS, and booking platforms.

• Monitor system performance and resolve technical issues promptly.

• Provide IT support to hotel employees and management.

2. System & Network Administration

• Maintain servers, networks, Wi-Fi systems, and internet connectivity.

• Ensure secure network access for guests and staff.

• Manage backups, system updates, and software installations.

• Monitor cybersecurity risks and implement preventive measures.

3. Hotel Software Management

• Maintain Property Management System (PMS).

• Support POS systems in restaurants and outlets.

• Manage HR, finance, and inventory software integration.

• Coordinate with software vendors for upgrades and troubleshooting.

4. Data Security & Compliance

• Protect hotel data and guest information.

• Implement cybersecurity policies and access controls.

• Ensure compliance with company IT policies and standards.

5. Vendor & Asset Management

• Coordinate with IT vendors and service providers.

• Manage IT equipment inventory and lifecycle.

• Control IT budget and recommend technology upgrades.

6. Team Support & Training

• Train staff on hotel systems and IT best practices.

• Provide technical guidance during new system implementation.

• Support digital transformation initiatives.

Required Skills

• Strong knowledge of hotel IT systems (PMS, POS, Channel Manager).

• Networking and server management skills.

• Troubleshooting and problem-solving ability.

• Cybersecurity awareness.

• Communication and leadership skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 3–7 years of IT experience (hotel industry preferred).

• Certifications like CCNA, Microsoft, or ITIL are an advantage.