Income Auditor

Job Status and Requirements:

1. Must be able to work on Guam, USA without restrictions:​
   1. US Citizens
   2. US Permanent Residents
   3. Residents of Federated States of Micronesia (FSM)
2. This is entry level hourly  position, not eligible for:​
   1. Relocation Package
   2. to be US Work Visa Sponsor
3. Non-Exempt Hourly position with wage of $13.00 per hour.
4. Education - High School diploma in Accounting or Business is required. Bachelor’s Degree in Accounting or Business is highly preferred.
5. Service years - At least 2 years of previous accounting experience.
6. Language - Fluent in English (speaking, listening, reading and writing)
7. Knowledge and skills

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving and reasoning abilities are used often.
• Must be able to devise, prepare and maintain spreadsheets using various software systems, and must have knowledge of computerized financial reporting systems and programs.
• May be required to work nights, weekends, and/or holiday
• Communication skills are utilized a significant amount of time when interacting with colleagues and managers. 
• Proficiency in MS programs especially with MS Outlook and MS Excel.
• Proficiency with property management systems and point-of-sale systems and software.
• Familiar with balancing budgets and understanding how different money habits affect overall financial performance.
• Ability to analyze financial data, organize it, and present it in a clear and professional manner.
• Demonstrate a high send of ethics that may include reporting employees who are stealing from the Resort and identifying loopholes in the budget that can be exploited.

What’s the job?

Under the direct supervision of the Director of Finance, and within the limits of Crowne Plaza Resort Guam policies and procedures, responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis.  The Income Auditor produces the daily revenue report and reconciles all revenues against cash banked and accounts receivable movements for each day.  The Income Auditor also ensures that all revenues are recorded and reported on a daily basis and all control procedures are in place relating to the income process.

Your-day-to-day

People

• Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2-way communication.
• Work better together with the other Finance team member, taking over the duties when he/she is not available. 

Financial

• Reconcile revenues on a daily basis, between PMS and other integrated systems
  • Room sales, to the room’s revenue report
  • Food & Beverage sales, to the outlet sales POS summaries 
  • Telephone sales, to telephone report
  • Laundry sales to the laundry summary
  • Other department sales (including manual ones) to relevant sales summaries
• Preparation of daily revenue report (morning revenue report) and ensure all numbers are accurate and reports are sent out on a timely manner. 
• To ensure all complimentary or house use rooms have an adequate explanation / justification on the approval form. To ensure full reasoning is provided for zero rates room to ensure that they are contracted zero rates and not miscoded complimentary rooms. 
• To ensure no show report is reviewed and revenue are posted correctly 
• To ensure rooms rate variance report are reviewed and properly checked with explanations from Night Manager. 
• To verify that a room status discrepancy report has been completed and signed by both Housekeeping and Front Office with explanations noted. 
• To ensure that the “Out-of-Service/Out-of-Order” rooms report is being reviewed by Night Manager on a daily basis. 
• Finalizes food cover report for food and beverage control and the Finance Department.
• To ensure breakfast allocation packages are allocated correctly.
• Keys revenue journal and distributes to Outlet Mangers and management
• Controls all food and beverage sales by:
  • Correct recording of guest checks on a timely basis
  • Performs spot checks on outlet checks used
  • Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager and report submitted to Finance Leader for review on a timely manner
  • Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded
  • Ensure banquet controls are being adhered to
  • Reconciles total outlet sales to total charges
  • Ensure the preparation of report generated using the POS or PMS system on the meals charged by employees for personal consumption, customer entertainment or employee relations. 
• Ensures all rebates and negative postings are supported by documentation detailing the charges.  All rebate credits must be in accordance with Hotel Accounting Manual.  The rebates, negative postings and paid outs must be summarized and sent to the Director of Finance & Business Support and General Manager for review daily
• Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place
• To ensure all revenue invoiced and earned captured and recorded in the PMS or accounting system on a daily basis or the cycle related to the revenue. To ensure all other revenue posting is accurate & tie to the revenue source.
• To ensure a reconciliation is performed and documented on at least a monthly basis to ensure accuracy when posting revenue from the PMS to the General Ledger. DRS Hotels: required to perform the reconciliation on a Daily basis and at month end. 
• Audit General Cashier bank in slips with daily collection of the General Cashiers Summary
• Audits and reconciles advance payments and ensures payments have been applied
• Works with General Cashier to check all float totals regularly and keeps control on registers in outlets
• To ensure the guest, city and advance deposit ledgers are reconciled with the PMS trial balance daily & monthly and all discrepancies resolved promptly.  
• Provide input for month end journals, i.e revenue adjustments
• To ensure Occupancy tax output are captured correctly and provide support for filing of Occupancy Tax 
• To prepare discount, tips and rounding adjustment reports after month end
• Performs various special projects as requested and assigned by management
• To perform monthly audit on: 
  • Room status discrepancy report
  • Open checks on F&B outlets
  • POS Prices with source such as Menus & Laundry List

Guest Experience

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations

Responsible Business

• Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Revenue and Income Audit category 
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Accountability

• Ensure compliance to the IHG policies, procedures and statutory requirement
• Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts department
• Coordinate and administrate in Control Self-Assessment audit 
• Reports directly to and communicates with the accountant on all matters pertaining to accounting and financial controls. 
• Performs other duties as required

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans