In-Room Dining Supervisor at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as In-Room Dining Supervisor and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise all aspects of in-room dining operations, including order taking, preparation coordination, delivery, and tray retrieval.
• Ensure all guest orders are delivered accurately, promptly, and in perfect condition, upholding five-star service standards.
• Maintain clear communication with the kitchen, minibar, and other F&B outlets to ensure smooth coordination and guest satisfaction.
• Train, coach, and motivate the in-room dining team to consistently provide high-quality service and maintain product knowledge.
• Monitor staff appearance, grooming, and adherence to service protocols and safety standards.
• Handle guest feedback and complaints professionally, ensuring prompt resolution and guest recovery.
• Supervise the setup and maintenance of in-room dining pantries and service areas to ensure cleanliness, order, and readiness.
• Manage daily shift schedules, task assignments, and team performance.
• Assist in inventory control, ordering supplies, and maintaining par levels for operating equipment and amenities.
• Conduct daily briefings and coordinate with the Outlets Manager to align service goals and operational plans.
• Support the implementation of hotel policies, procedures, and brand standards.
• Ensure all billing, posting, and cash-handling procedures are accurately followed.

 Ideally, you should possess some or all the following qualifications and experience:

• Diploma or degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in Food & Beverage service within a luxury hotel, with at least 1 year in a supervisory or team leader role.
• Strong knowledge of food and beverage service techniques and luxury dining standards.
• Familiarity with POS systems and order management software.
• Basic understanding of financial controls and inventory systems.
• Excellent communication and interpersonal skills.
• Leadership ability to motivate and manage a diverse team.
• Strong attention to detail, organization, and problem-solving skills.
• Guest-oriented mindset with a commitment to delivering exceptional experiences.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in English; additional languages preferred.
• Flexible schedule including weekends, nights, and holidays.
• Professional appearance and demeanour consistent with a luxury hospitality environment.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting