In Room Dining Manager - (Pre-Opening)

About us

InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Essential Duties And Responsibilities

1. Effectively manage the room service operation by implementing the following:

• Oversee the service and correct where targets are not reached
• Enforce shift hand over procedures
• Enforce correct bill paying procedures 
• Conduct effective shift briefings ensuring all colleagues are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products etc.

1. Encourage and motivate colleagues to provide optimum service during all shifts
2. Share recommendations and guest comments to Chef and Food & Beverage Director / Assistant Food & Beverage Manager to reflect current customer profile
3. Manage special amenities and special events
4. Anticipate market changes and review operations when necessary
5. Manage customer database and utilise it effectively
6. Actively pursue cost saving measures
7. Recycle wherever possible
8. Manage wage and beverage cost 
9. Maintain a well-organized stock control
10. Analyze statistics and change your operations to reflect customer preferences
11. Mix your own shift hours to ensure you know what is happening in your department at all times (i.e. nights, days, week-ends and during the week, break, lunch and evening shifts)
12. Conduct monthly colleagues meeting to ensure all management projects, policies, new product, colleagues’ movements etc. are notified and documented. During this time, encourage comments and ideas from colleagues for the interest of the room service department
13. Enforce cleanliness of Room Service area and kitchen equipment and maintenance 
14. Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
15. Maintain good relations with other members of Food and Beverage including Kitchen, Stewarding and Service Operations
16. Actively participate in departmental training and give support and feedback
17. Ensure sufficient operational equipment and linen
18. Handle guests’ complaints professionally
19. Report and document every single glitch in food and beverage immediately, to superiors, Executive Chef and other related Managers

Self-Management

1. Comply with hotel rules and regulations and provisions contained in the employment handbook 
2. Comply with company grooming standards at all times to portray a professional image of self and the hotel
3. Comply with time and attendance policies set by the hotel
4. Actively participate in training and development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety
6. Familiarize yourself with emergency and evacuation procedures
7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager
8. Comply with the company’s corporate code of conduct
9. Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel)
10. Perform all tasks as directed by the manager in pursuit of the achievement of business goals

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.