IT Specialist

As IT Specialist you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install any new systems, always following standards and guidelines.  Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. 

Your day-to-day

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently 
• Keep up to date with all approved systems and technology including 
• Computer Hardware systems and devices including PC LAN technology 
• Software operating and utility systems 
• Front Office and Accounts Receivable Property Management Systems 
• Interfaces to and from Front Office Property Management Systems and other Systems 
• Back Office Accounting Systems 
• PC and LAN based Office Automation products 
• Internal and External Electronic Mail / Facsimile / Scanner software and communication tools 
• Point of Sale Systems 
• Guest and Administration Voicemail 
• Call Accounting 
• Cabling 
• Hub / Switch Management Systems 
• Assist and Support Electronic Door Locking Computer System 
• Computer Virus protection 
• Hotel IT Security and Firewalls 
• Maintain an up-to-date list of all computer hardware and software at hotel 
• Monitor the performance of the systems and maintain log book of performance 
• Understand all standards and customized features and functions of the Hotel front office system 
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications 
• Maintain uncompromising data and physical security standards 
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system 
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader 
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion 
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader 
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. 
• Ensure all hotel policies and information security comply with standards 
• Investigate and report software problems to the vendor, or to the Support Centre 
• Identifying colleagues to train user on systems 
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office 
• Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
• Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable 
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity 
• Select suitable Software/Hardware vendors for the hotel 
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements 
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule 
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software.  Ensures all necessary settings are properly configured on the computing systems, hardware and servers 
• Run routine software/hardware inventory check and report the status to hotel management team 
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs 
• Take preventive measures to foresee, identify and analyse the potential system performance issues 
• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency 
• Train employees to enable them to take responsibility during the absence of IT colleagues  
• Be primary contact with all computer-related external vendors 
• Install and test corporate approved program changes to the hotel computer system(s) 
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office 
• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner