IT Manager | InterContinental Halong Bay Resort

Key Responsibilities
1. IT Operations Management
Manage daily IT operations and ensure all systems function effectively.
Monitor servers, networks, internet connectivity, and system performance.
Ensure minimal downtime and quick recovery during system issues.
Maintain IT infrastructure including:
Computers and laptops
Printers and scanners
Telephones
Wi-Fi systems
CCTV systems
Door lock systems
TVs and AV equipment
Conduct preventive maintenance for all IT equipment.
2. Technical Support
Provide technical support to all departments and users.
Troubleshoot hardware, software, and network issues.
Ensure timely response and resolution of IT tickets.
Support employee onboarding/offboarding:
Email setup
User account creation
Access permissions
Device allocation
Conduct basic IT and cybersecurity training for employees.
3. Network & Infrastructure
Maintain LAN/WAN networks and internet stability.
Configure and manage routers, switches, firewalls, and access points.
Monitor network security and bandwidth usage.
Maintain server rooms and ensure proper backup power/environment conditions.
Coordinate with internet and telecom providers.
4. Cybersecurity & Data Protection
Ensure IT systems comply with security standards and company policies.
Manage:
Antivirus systems
Firewalls
Endpoint protection
Access control
Protect company data from unauthorized access and cyber threats.
Conduct regular backups and disaster recovery testing.
Monitor suspicious activities and security risks.
5. Systems Administration
Manage and support operational systems such as:
PMS (Opera or similar)
POS systems
HR systems
Finance systems
Email systems
Microsoft 365 / Google Workspace
Coordinate system upgrades, patches, and integrations.
Liaise with vendors for troubleshooting and support.
6. IT Project Management
Lead IT-related projects and implementations.
Coordinate system upgrades and new technology rollouts.
Prepare project plans, timelines, and budgets.
Work closely with department heads to understand operational needs.
Recommend technology improvements to increase efficiency.
7. Vendor & Asset Management
Manage relationships with IT vendors and service providers.
Maintain IT inventory and asset records.
Track warranties, licenses, and maintenance contracts.
Ensure cost-effective procurement of IT equipment and services.
8. Budget & Administration
Prepare annual IT budget and monitor expenses.
Control IT costs while maintaining operational standards.
Submit monthly IT reports and recommendations.
9. Team Leadership
Supervise and guide IT team members.
Conduct performance evaluations and coaching sessions.
Schedule team coverage and assign responsibilities.
Promote teamwork and service-oriented support culture.

Qualifications
Education
Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience
Minimum 3–5 years of IT experience.
Previous supervisory or managerial experience preferred.
Hospitality industry experience is an advantage.
Technical Skills
Network administration
Server management
Cybersecurity and data protection
Microsoft 365 administration
Hardware and software troubleshooting
Database and backup management
Knowledge of hotel systems preferred:
Opera PMS
Micros POS
SUN System
IPTV systems
Soft Skills
Strong leadership and communication skills
Problem-solving and analytical thinking
Time management and organization
Customer-focused mindset
Ability to work under pressure
Good coordination and project management skills
KPIs
System uptime and stability
IT ticket resolution time
User satisfaction
Cybersecurity compliance
Project completion within timeline and budget
Reduction of recurring IT issues