IHG Voice Project Management Associate Manager
Location: Philippines, Makati City
Address: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 163096
Key Accountabilities
- Coordinate execution of IHG Voice initiatives across assigned workstreams, helping ensure alignment across timelines, stakeholders, and deliverables.
- Develop and maintain project plans, timelines, dependencies, testing activities, pilot coordination, and launch readiness checkpoints.
- Track milestones, deliverables, risks, assumptions, issues, and dependencies (RAID), escalating concerns and proposing mitigation actions as needed.
- Support adherence to established ways of working, governance routines, and delivery cadences across initiatives.
- Maintain project documentation, status reporting, and related artifacts within project management tools and systems.
- Partner with Analytics and Enablement teams to review performance data, adoption trends, and opportunity insights to support initiative planning and prioritization.
- Translate analytical findings into actionable planning guidance, prioritization inputs, and enablement recommendations.
- Operationalize targeting and prioritization frameworks into execution-ready plans and activities.
- Ensure planning outputs, timelines, and dependencies are clearly documented, communicated, and aligned across active initiatives.
- Track initiative success metrics, including delivery milestones, adoption indicators, and outcome measures, to support ongoing performance visibility.
- Monitor progress against plans and identify risks, gaps, or misalignment that could impact delivery or outcomes.
- Capture lessons learned and stakeholder feedback to help improve planning frameworks, execution processes, and delivery efficiency.
- Support measurement planning and quality tracking activities to help ensure compliant, scalable, and sustainable launches.
Required Education, Experience, Technical Skills and Knowledge
Education:
- Bachelor’s degree in Business, Marketing, Analytics, Hospitality, or a related field, or equivalent experience
- Project management certification (e.g., PMP) preferred but not required
Experience:
- Approximately 4–7 years of experience in project coordination, enablement, analytics support, business planning, or related roles
- Experience supporting cross functional initiatives with multiple stakeholders
- Exposure to analytics driven planning, enablement, or commercial execution environments preferred
- Hospitality, travel, or reservations industry experience
Technical Skills & Competencies
- Strong project management fundamentals (planning, tracking, reporting, issue/risk management)
- Analytical thinking with the ability to synthesize insights into practical recommendations
- Experience working with dashboards, reports, and performance metrics
- Proficiency in Excel, PowerPoint, Word, and project management tools (e.g., MS Project, Smartsheet, Jira)
- Strong written and verbal communication skills
- Highly organized, detail oriented, and comfortable managing multiple priorities
- Ability to influence and collaborate without formal authority
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
