Human Resources & Training Coordinator

What We’re About

At Crowne Plaza Terrigal Pacific, people are at the heart of everything we do. Located on the beautiful Central Coast, our hotel is known for delivering exceptional guest experiences while creating a supportive and professional workplace for our colleagues.

Our success comes from the dedication and passion of our team. People from diverse backgrounds and experiences who come together with a shared goal — to create memorable guest experiences and a positive team culture.

We believe in celebrating both the small and big moments. From recognising individual contributions to investing in training, development and career opportunities, we are committed to helping our people grow and succeed.

As part of IHG Hotels & Resorts, we are proud to be part of a global hospitality brand that values collaboration, development and doing the right thing.

What You’ll Do

Training & Development

• Coordinate and facilitate new colleague inductions and onboarding programs

• Plan and deliver group training sessions and workshops across departments

• Support leaders in implementing departmental learning and development initiatives

• Coordinate training schedules, sessions and attendance tracking

• Maintain accurate training records and compliance registers

• Assist with identifying training needs and supporting capability development across teams

Training Systems & Compliance

• Maintain training records within Learning Management Systems and Human Resources systems

• Track completion if Onboarding & training

• Track completion of mandatory training and compliance certifications

• Monitor and report on training participation and completion

• Ensure training documentation and reporting remain accurate and up to date

Human Resources Support

• Provide general Human Resources administration and coordination support

• Assist with employee relations processes, including documentation and meeting coordination

• Support recruitment activities including job postings, interview coordination and onboarding

• Maintain employee records within Human Resources systems

• Assist with colleague engagement initiatives and internal events

Executive Support

• Provide weekly administrative and coordination support to the General Manager

• Assist with preparation of reports, presentations and internal communications

• Support People & Culture projects and operational initiatives

Pay & Conditions

• Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.

About You

• A strong understanding of Human Resources practices and training & development principles

• Experience coordinating or facilitating training, onboarding or inductions is desirable

• This role would suit someone early in their Human Resources career, including a recent graduate looking to gain their first role

• Strong organisational, planning and time-management skills

• Excellent communication and interpersonal skills

• Strong computer skills, including Microsoft Office, digital systems, Canva & AI

• Experience using Human Resources systems or Learning Management Systems will be highly regarded

• Ability to manage confidential information with professionalism and discretion

• Hospitality experience will be highly regarded

Why Join Us?

At Crowne Plaza Terrigal Pacific, our colleagues are at the heart of everything we do. This role offers the opportunity to develop your career in Human Resources and training while working in a supportive team environment within a globally recognised hospitality brand.

You will play an important role in developing our people, strengthening training programs, and supporting a positive workplace culture.