Housing Manager (Pre-Opening)

As a Housing Manager, you are responsible for all administrative work related to maintenance, colleague welfare within the accommodation, and the safety and upkeep of all colleague transport vehicles.

At InterContinental Hotels & Resorts we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:
• Charming by being approachable, having confidence, and showing respect.
• Staying in the moment by understanding and anticipating guests’ needs, being attentive, and taking ownership of getting things done.
• Making it memorable by being knowledgeable, sharing stories, and showing your style to create moments that make people feel special.

Essential Duties and Responsibilities:
• Update regularly the accommodation plan, forecast, booking, and inventory.
• Report and escalate incidents in the accommodation when necessary.
• Address colleague welfare and concerns related to accommodation and privacy.
• Arrange airport pick-up and drop-off services in a timely manner.
• Coordinate with relevant teams to resolve maintenance issues and uphold hygiene standards.
• Conduct daily patrols in the accommodation area and report any irregularities.
• Follow up with procurement on pending items related to housing and ensure adequate stock levels.
• Arrange housing for new colleagues and manage room allocations and transfers.
• Maintain accurate and updated accommodation and inventory records.
• Oversee the administration of the transportation department, ensuring adherence to company policies and local regulations.
• Ensure health, safety, and hygiene policies are followed at all times.
• Align transportation schedules with operational requirements.
• Stay updated on and implement any new traffic or transport-related regulations.
• Monitor vehicle maintenance and coordinate preventive and quality checks with service providers.

Self-Management:
• Comply with all hotel policies, rules, and regulations as outlined in the employee handbook.
• Maintain grooming standards to project a professional image.
• Adhere to attendance and punctuality policies.
• Actively participate in training and professional development opportunities.
• Be aware of all health, hygiene, and fire safety procedures and respond appropriately during emergencies.
• Log and report all security incidents, accidents, and near misses promptly.
• Uphold the company’s code of conduct and core values.
• Perform any additional tasks as directed by management to support departmental goals.

Qualifications and Requirements:
• Minimum of 4 years of proven experience in housing or accommodation management.
• Excellent communication, presentation, and interpersonal skills.
• Experience managing staff accommodation or community villages in remote destinations is preferred.