Houseperson- InterContinental Boston
Hotel Brand: InterContinental
Location: United States, Massachusetts, Boston
Hotel: Boston (BOSHA), 510 Atlantic Avenue, 02210
Job number: 150435
Housekeeping Houseperson | Support Impeccable Service at InterContinental® Boston
Do you envision yourself as a Housekeeping Houseperson at InterContinental® Boston?
At IHG, you are more than your job title—you are a valued part of a vibrant hospitality family that delivers excellence through every detail. We celebrate dedication, empower support roles, and foster a culture where every contribution makes a difference in delivering unforgettable guest experiences.
ABOUT INTERCONTINENTAL® BOSTON
A landmark of luxury and refinement, InterContinental® Boston stands proudly on the city’s historic waterfront and is frequently recognized among Condé Nast Traveler’s ‘Best Hotels in the World.’ With 424 modern guest rooms, panoramic skyline views, a Forbes Four-Star Spa & Wellness Club, over 32,000 square feet of premier event space, and globally inspired cuisine, we define hospitality in New England.
Behind every beautifully made bed and polished hallway is a dedicated support team ensuring smooth operations—and that’s where you come in.
EMPOWER CLEANLINESS THROUGH SUPPORT
As a Housekeeping Houseperson, you play a key role in ensuring a pristine environment and exceptional guest satisfaction. From delivering linens to maintaining public area cleanliness, your detail-oriented support helps our luxury operations run flawlessly.
Operational Support | Clean Spaces | Elevated Experiences
ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Support & Efficiency
• Assist Room Attendants with lifting mattresses, handling linens, and preparing carts
• Deliver supplies, amenities, and clean linen to designated areas and guest rooms
• Remove soiled linens, trash, and recycling from floors and transport them to proper locations
• Receive, log, and distribute linen deliveries
• Replenish housekeeping closets and prepare supplies for the next shift
Public Area Cleanliness
• Maintain cleanliness of guest corridors, vending areas, stairwells, elevator trucks and public restrooms
• Sweep, mop, and sanitize floors and shared spaces
• Collect, wash, and return reusable items like mugs and glasses
• Participate in deep-cleaning projects and assist in lobby and laundry tasks as needed
Guest Response & Communication
• Respond to guest and team requests promptly, including linen deliveries and special setups
• Report maintenance issues or unsafe conditions immediately
• Collaborate with housekeeping, front desk, and engineering teams to ensure guest satisfaction
Safety, Organization & Inventory
• Keep closets neat, organized, and well-stocked
• Monitor supply usage and minimize waste
• Adhere to health and safety protocols, including PPE usage
• Support the Joint Health & Safety Committee through timely reporting of concerns
FORBES STANDARDS & BEHAVIORS
As a Housekeeping Houseperson at a Forbes Four-Star property, you are expected to uphold luxury service standards through:
• Prompt, respectful, and friendly service delivery
• Professional communication and teamwork
• Diligent attention to cleanliness and guest comfort
• Calm and solution-focused handling of any issues
• A courteous presence in all guest and staff interactions
• Demonstrating pride in your work and surroundings
Your behind-the-scenes role is essential in shaping our guests’ perception of luxury, care, and consistency.
WHAT WE NEED FROM YOU
QUALIFICATIONS & REQUIREMENTS
Required:
• Basic reading, writing, and math skills; fluency in spoken English
• Prior experience in housekeeping, janitorial, or facilities support
• Ability to work varied shifts, including evenings, weekends, and holidays
• Strong work ethic and collaborative mindset
Preferred:
• Previous experience in luxury hospitality or hotel operations
• Familiarity with unionized work environments
PHYSICAL REQUIREMENTS
This position requires:
• Lifting and carrying items up to 75 lbs.; pushing/pulling up to 100 lbs.
• Frequent bending, stretching, kneeling, and standing for extended periods
• Navigating stairwells, corridors, and guest areas with equipment and supplies
• Operating housekeeping tools and carts safely and efficiently
WHAT WE OFFER
The hourly rate for this role is $31.20, reflective of your dedication and contribution to a world-class operation.
We’re proud to offer a robust benefits package designed to support your growth, wellness, and lifestyle, including:
• Medical, dental, vision, disability, and life insurance
• Flexible spending accounts
• 401(k) retirement plan
• Paid time off and wellness programs
• Complimentary employee meals
• Global IHG hotel discounts
• A supportive, inclusive team culture
JOIN A WORLD OF EXCEPTIONAL HOSPITALITY
At IHG Hotels & Resorts, we believe that when you bring your best self to work, great things happen. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds to build rewarding careers with us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veteran.
We are committed to building an inclusive environment where everyone is respected, empowered, and supported to thrive.
Ready to support luxury behind the scenes? Apply today and become part of something extraordinary.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
