Housekeeping Team Leader - Holiday Inn Express Bengaluru Yeshwanthpur

Key Responsibilities

1. Team Supervision

• Supervise and guide Room Attendants and Housemen on daily tasks

• Allocate rooms and public area duties as per occupancy

• Ensure proper grooming, discipline, and punctuality of the team

2. Room Inspection

• Inspect guest rooms after cleaning to ensure brand standards are met

• Ensure rooms are ready before guest check-in time

• Maintain consistency in cleanliness, hygiene, and presentation

3. Guest Service

• Handle guest requests, complaints, and special requirements promptly

• Ensure quick turnaround of rooms for arrivals and departures

• Coordinate with Front Office for room status updates

4. Operational Coordination

• Work closely with Maintenance for repairs and upkeep

• Coordinate with Laundry for linen availability

• Ensure availability of cleaning supplies and guest amenities

5. Inventory & Control

• Monitor usage of linen, chemicals, and guest supplies

• Report shortages, damages, or losses

• Ensure proper storage and handling of housekeeping materials

6. Training & Development

• Train new staff on cleaning procedures and brand standards

• Conduct on-the-job training and refreshers

• Motivate team members to improve performance

7. Hygiene & Safety

• Ensure compliance with health, hygiene, and safety standards

• Follow SOPs for chemical usage and equipment handling

• Report any hazards or incidents immediately

Key Skills & Competencies

• Strong leadership and team management skills

• Attention to detail and quality focus

• Good communication and guest handling skills

• Time management and multitasking ability

• Basic knowledge of housekeeping operations and standards