Housekeeping Team Leader - HIEX BLREP
Hotel Brand: Holiday Inn Express
Location: India, Bengaluru
Hotel: Bengaluru Whitefield ITPL (BLREP), Plot No. 4, EPIP Zone, Beside Harman Building, Next to ITPL Back Gate, 560066
Job number: 153016
Key Responsibilities Guest Service
Ensure all guest rooms and public areas are cleaned and maintained according to IHG Way of Clean standards.
Inspect rooms and public areas after cleaning, ensuring readiness for guest use.
Handle guest requests and complaints professionally, escalating where necessary.
Ensure lost & found procedures are followed properly.
Operational DutiesAssign daily work schedules to room attendants and housekeeping associates.
Supervise cleaning of rooms, corridors, pantries, and public areas.
Train, coach, and support team members in cleaning techniques and brand standards.
Monitor housekeeping supplies, amenities, and linen usage.
Ensure housekeeping trolleys and pantries are neat, well-stocked, and secured.
Report maintenance issues promptly and follow up until resolved.
Team & LeadershipLead by example, setting high standards of service and cleanliness.
Conduct on-the-job training for new staff members.
Motivate the team to deliver consistent, quality service.
Support the Executive Housekeeper in daily briefings, team communication, and performance feedback.
Compliance & SafetyEnsure all cleaning procedures follow IHG Way of Clean and hotel SOPs.
Adhere to health, hygiene, safety, and security standards.
Monitor use of chemicals and equipment safely and responsibly.
Job RequirementsEducation: High School / Diploma in Hotel Management preferred.
Experience: Minimum 1–2 years of housekeeping experience in hotels; prior supervisory experience is an advantage.
Skills & Competencies:
Strong attention to detail
Leadership and team management skills
Basic English communication (spoken & written)
Ability to work under pressure and meet deadlines
Problem-solving and guest service orientation
Key Competencies (IHG Standards)Guest Love → Put the guest at the heart of everything
Do the Right Thing → Ensure brand and safety standards are always followed
Show We Care → Support and develop team members
Aim Higher → Strive for continuous improvement in service
Celebrate Difference → Foster teamwork in a diverse workforce
Work EnvironmentDynamic, guest-focused environment
Shift-based role; requires availability on weekends and holidays
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
